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When you purchase from ClickItDirect Enterprise via the ClickItDirect.com web site you are
acknowledging your awareness & agreement of our Return Policy, instructions and guidelines.
Please refer to the terms and instructions provided below regarding product
returns, exchanges and RMAs. If you need additional information
please
contact us .
In order for ClickItDirect.com to offer the lowest price on
DSL and broadband hardware, we only accept returns for hardware
failure reasons. We DO NOT offer a return capability for
operability issues with your carrier or network, or any other reason
than hardware failure. Cancelled orders after shipment by
ClickItDirect.com are not returnable.
PLEASE NOTE : The following terms and conditions are
applicable to all orders.
WARRANTIES
Most ClickItDirect products come
with 1-year, 2-year, or 5-year as well as lifetime warranties.
We also offer extended and enhanced warranty options. Refurbished products include a 90 day warranty, with an option to extend the
warranty to 1 Year for a small additional one time fee.
RELIABILITY GUARANTEE
All standard stock products are backed by ClickItDirect’s reliability
guarantee.
Any DOA unit will be exchanged from ClickItDirect’s stock for an immediate brand
new replacement unit. In addition, if the item ordered does not completely
satisfy
your requirement, simply notify us within 15 days of purchase and we will swap
out the unit for the correct product.
RETURNS
NO SALES ARE FINAL
Since NO SALES ARE FINAL, you can return any item that you have purchased
from ClickItDirect. Returns of items after 15 days from the date of shipment
should, but may not necessarily, result in a credit. The determination of the
restocking fee to be applied will be made by the ClickItDirect RMA Department
based upon the age of the unit, its condition, the unit’s state of obsolescence,
product demand, existing stocking conditions of the item, and other criteria.
ORDER ERRORS & SHORTAGES
All shortages, errors or problems with orders must be reported within 15
days of
shipment. ClickItDirect will not be liable for any shortages, errors or problems
not reported within 15 days of shipment. All returns require the issuance of a
Return Material Authorization (RMA) number by an authorized agent of the ClickItDirect RETURN AUTHORIZATION DEPARTMENT
Click here to request an RMA
SPECIAL
ORDERS
Many orders are
considered "Special Orders." This is true whenever we or the manufacturer is making special efforts to manufacture, obtain or ship
and order specifically for a defined purchase order. These orders are
non-cancelable and full delivery of special orders must be taken and paid
for. Advance deposits are usually required for special orders. Special
Order items are non-refundable and non-returnable.
RESTOCKING
All returns will include a minimum of a 30% restocking fee, unless the
returned
item is a standard stock item (not a special order item), is returned within 15
days
of original shipment, and is accompanied by an offsetting order totaling at
least
the dollar value of the returned items.
CREDITS
All credits issued are store credits only, there are absolutely no refunds.
All credits
issued expire 90 days after the date of issuance if not used for a specifically
identified purchase within the 90-day period. All store credits must be
presented
to ClickItDirect for specific use at the time of purchase and must include the
original credit invoice to be used.
SHIPPING / FREIGHT
When applicable shipping and handling charges are added to your
order (invoice). The charges include the actual freight, insurance
charges and COD charges. Additional charges may be billed for DIM
charges, Fuel Charges, Address Changes, and Import Duties and Taxes
that may have been incurred.
RMA RETURNS
- All returned products MUST be 100 Percent Complete
Products
must be returned in their entirety to include: original
manufactures product boxes and packing materials. Boxes must have
original UPC codes intact. All Cables, Software, Manuals, blank
Warranty Cards and any other accessories and/or documentation
originally provided by the manufacturer, ClickItDirect,
IDPC or ClickItDirect.com.
-
DO NOT
mark-on
or disfigure manufactures product boxes.
- DO NOT use the manufactures
original product box
as a shipping carton. Returns should be packaged inside an appropriate shipping carton
and ship in a manner that will prevent damage while in transit.
ClickItDirect Enterprise is not responsible for or liable for any
damages incurred during shipping.
-
DO NOT
mark-on or disfigure
Merchandise. Do Not use Markers, Paint, Stickers, Ballpoint
Pens, etc to write-on or mark-on products.
-
DO NOT write notes or RMA numbers on the product,
manufactures product boxes or in/on manufactures documentation
including but not limited to; Users Manuals, Quick Start Guides and
registration cards.
-
DO NOT
affix Labels, Stickers or Tape of any kind to the
actual product or Original Manufactures Product Boxes.
-
All Incomplete Returns,
or returns with
disfigured products, manufactures products boxes, documentation,
accessories and/or software will be subject to a 30% (minimum)
restocking fee.
- ALL hardware returned MUST have an authorized RMA
number, any items returned without an authorized RMA number will be
refused and/or returned.
- No Credits or Exchanges will be given
for returned merchandise without a proper RMA, authorized by ClickItDirect Enterprise.
- Shipping charges are non refundable.
- Customers are responsible for inbound shipping
costs on returned items.
- If you believe that the product that you received
was defective upon receipt, you must call us at 1-301-924-7400 ext
25 for technical support.
-
Click here to request an RMA.
Obtaining an "RMA"
(Return Merchandise Authorization
Number)
Please
contact technical support prior to submitting your request for an RMA.
Technical support is available Mon-Fri 9:00 AM to 5:00 PM Eastern at
1-301-924-7400 ext 25.
As an alternative you may also contact technical support by using our
on-line technical support request web form. The Technical
support web form can be accessed by
Clicking Here.
When calling for support please have the following
information ready for faster service :
-
Invoice Number or Order Number
-
Product
Information (Manufacturer/Model Number, and Serial Number)
-
Nature of
the problem
- Returns
received without a valid RMA number will not be accepted.
RMA's are valid for 30 days from
the date of issue.
Returned products must be shipped during the 30 day RMA issue
period. RMA's received with a postmark date after the 30 day issue
time frame will not be accepted.
The Customer is responsible for all shipping charges on
returned items.
It is strongly recommended that you fully insure your return shipment in
the event it is
lost or damaged. It is also recommended that you use a carrier that can
provide you with proof of delivery.
If
merchandise is noticeably damaged as it is being delivered to you, it is
best to REFUSE it back to the carrier attempting delivery. If you accept
the package make sure that it's noted on the carrier's delivery record
in order for ClickItDirect Enterprise to file a damage claim. Notify
ClickItDirect Enterprise immediately to
arrange for a carrier inspection/pick up of damaged merchandise. If you
do not notify ClickItDirect Enterprise of damaged goods within the first 5 days of arrival,
our regular return policy will override any claim of damage, and will
fall under all current manufacturer restrictions. Call +1 (888)-4WAN-LAN and
ask for your account representative to arrange for carrier inspection
and a pick up of the damaged merchandise.
DEFECTIVE returns
may be returned within 30 days from the invoice date at
ClickItDirect's discretion for: credit, replacement, exchange or repair.
Manufacturer's restrictions may apply. You must have an authorized RMA
number prior to returning any merchandise.
NON-DEFECTIVE returns
may be returned within 15
days from the invoice date at ClickItDirect Enterprise's
discretion for either credit or
exchange. All NON-DEFECTIVE returns are subject to a 30% (minimum)
restocking fee, includes Refurbished and New products. You must
have an authorized RMA number prior to returning any merchandise.
REFUSAL of returns,
ClickItDirect reserves
the right to refuse any return that fails to follow any of the
instructions, and terms stated on this page.
Shipping Your Authorized Return(s)
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NOTE:
-
All returned products MUST be 100 Percent Complete
Products
must be returned in their entirety to include: original
manufactures product boxes and packing materials. Boxes must have
original UPC codes intact. All Cables, Software, Manuals, blank
Warranty Cards and any other accessories and/or documentation
originally provided by the manufacturer, ClickItDirect,
IDPC or ClickItDirect.com.
-
DO NOT
mark-on
or disfigure manufactures product boxes.
-
DO NOT
use the
manufactures original product box
as a shipping carton. Returns should be packaged inside an appropriate shipping carton
and ship in a manner that will prevent damage while in transit.
ClickItDirect is not responsible for or liable for any
damages incurred during shipping.
-
DO NOT
mark-on or disfigure
Merchandise. Do Not use Markers, Paint, Stickers, Ballpoint
Pens, etc to write-on or mark-on products.
-
DO NOT write notes or RMA numbers on the product,
manufactures product boxes or in/on manufactures documentation
including but not limited to; Users Manuals, Quick Start Guides and
registration cards.
-
DO NOT
affix Labels, Stickers or Tape of any kind to the
actual product or Original Manufactures Product Boxes.
-
All Incomplete Returns,
or returns with
disfigured products, manufactures products boxes, documentation,
accessories and/or software will be subject to a 30% (minimum)
restocking fee.
-
ALL hardware returned MUST have an authorized RMA
number, any items returned without an authorized RMA number will be
refused and/or returned.
-
No Credits or Exchanges will be given
for returned merchandise without a proper RMA, authorized by ClickItDirect
-
Shipping charges are non refundable.
-
Customers are responsible for inbound shipping
costs on returned items.
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