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Technical Support

Technical Support Terms & Conditions
Please submit your details using the form below.
Simply complete the form and click on the "Continue" button at the bottom of this page.
You will be contacted at the earliest opportunity. Thank you.

If you will be calling to speak with a Technical Support representative please have:
  • your DSL-Warehouse Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • the information required on the form below
  • your ISP/Carriers Name, and your account information (username and password)
Telephone Technical Support is available Monday-Friday 9:00 AM - 5:00 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.
* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Configuration
Virtual Path/Circuit Identifier (VPI / VCI):      Other:
Framing:
Mode:
Encapsulation:
WAN Settings (ISP Assigned)
WAN IP Address: . . .
WAN Subnet Mask: . . .
WAN Gateway: . . .
DNS Primary: . . .
DNS Secondary: . . .
Please explain the nature of your issue in as much detail as possible.
1 x DrayTek Vigor AP 810 Wireless 802.11n Access Point with PoE
1 x DrayTek 5dB Omni-Directional Wireless Antenna
1 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
1 x Data Connect 2178WEE Wireless Ethernet Extender
3 x Data Connect Cellular Data Modem CM 900
1 x ZyXEL Prestige 662HW
1 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
1 x Data Connect SWM910A
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
2 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
2 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
1 x ZyXEL Prestige 2000Wv.2 2nd Generation WiFi Phone 91-012-017002
1 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
1 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
1 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x Netopia 3347WG Wireless ADSL Gateway
2 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
2 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
1 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
1 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
2 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
1 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
2 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
1 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
1 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x DrayTek VigorPro 5300n Wireless 802.11n Unified Security Firewall
1 x DrayTek Vigor 2760n High Speed VDSL2 Modem Router with ADSL2+ Fallback
$7,594.29
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