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Technical Support

Technical Support Terms & Conditions
Please submit your details using the form below.
Simply complete the form and click on the "Continue" button at the bottom of this page.
You will be contacted at the earliest opportunity. Thank you.

If you will be calling to speak with a Technical Support representative please have:
  • your DSL-Warehouse Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • the information required on the form below
  • your ISP/Carriers Name, and your account information (username and password)
Telephone Technical Support is available Monday-Friday 9:00 AM - 5:00 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.
* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Configuration
Virtual Path/Circuit Identifier (VPI / VCI):      Other:
Framing:
Mode:
Encapsulation:
WAN Settings (ISP Assigned)
WAN IP Address: . . .
WAN Subnet Mask: . . .
WAN Gateway: . . .
DNS Primary: . . .
DNS Secondary: . . .
Please explain the nature of your issue in as much detail as possible.
1 x ZyXEL Prestige 652HW ADSL Security Gateway with Wireless Ready
1 x WL-LTN Lightning Arrester (N male to N female)
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
2 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x ZyXEL Prestige 662HW
1 x DrayTek Vigor AP 810 Wireless 802.11n Access Point with PoE
1 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
1 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
1 x Netopia 3387W-ENT Broadband Wireless Gateway
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
2 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
1 x DrayTek VigorFly 200 Wireless Access Point Broadband Router
1 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x DrayTek VigorPro 5300n Wireless 802.11n Unified Security Firewall
2 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
1 x Motorola Netopia 2241n ADSL2/2+ Modem Router Gateway
1 x DrayTek Vigor AP 800 Wireless 802.11n Access Point with PoE
1 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
1 x DrayTek Vigor AP 710 Wireless 802.11n Access Point with PoE
1 x DrayTek Vigor AP 900 Wireless 802.11n Access Point with PoE
1 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
1 x Netopia 3347WG Wireless ADSL Gateway
1 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
1 x ZyXEL Prestige 2000Wv.2 2nd Generation WiFi Phone 91-012-017002
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
2 x Data Connect Cellular Data Modem CM 900
1 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
1 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
1 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
1 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
2 x Data Connect SWM910A
1 x Data Connect CDL900 Cellular Data Link
1 x ZyXEL P-663H-51 ADSL2+ 4-Port Annex L/M Bonding Router
1 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
1 x ZyXEL IES-1248-51V 48-Port DSLAM for ADSL and VoIP Services
1 x ZyXEL Prestige 662HW
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
1 x Data Connect 2178WEE Wireless Ethernet Extender
1 x ZyXEL P660HN-51 ADSL2+ IPv6 Enabled High-Power Wireless 802.11n Gateway
1 x ZyXEL Prestige 660M
1 x ZyXEL IES-1248 Hardened ADSL 2+ 48 Port IP DSLAM - DC Power
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router - Box of 10
1 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x Data Connect SS920A
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
$20,476.25
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