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Technical Support

Technical Support Terms & Conditions
Please submit your details using the form below.
Simply complete the form and click on the "Continue" button at the bottom of this page.
You will be contacted at the earliest opportunity. Thank you.

If you will be calling to speak with a Technical Support representative please have:
  • your DSL-Warehouse Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • the information required on the form below
  • your ISP/Carriers Name, and your account information (username and password)
Telephone Technical Support is available Monday-Friday 9:00 AM - 5:00 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.
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About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Configuration
Virtual Path/Circuit Identifier (VPI / VCI):      Other:
Framing:
Mode:
Encapsulation:
WAN Settings (ISP Assigned)
WAN IP Address: . . .
WAN Subnet Mask: . . .
WAN Gateway: . . .
DNS Primary: . . .
DNS Secondary: . . .
Please explain the nature of your issue in as much detail as possible.
2 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
3 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
2 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
1 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
2 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
1 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
2 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
3 x Data Connect CDL900 Cellular Data Link
1 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
2 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
3 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
2 x DrayTek 5dB Omni-Directional Wireless Antenna
3 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
1 x DrayTek Vigor 2110n Wireless N Broadband Router
1 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
2 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
1 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
2 x Data Connect Cellular Data Modem CM 900
2 x Data Connect Cellular Data Link CDL 115.2
3 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
2 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
1 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router
1 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
2 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
1 x ZyXEL Prestige 2000Wv.2 2nd Generation WiFi Phone 91-012-017002
1 x DrayTek Vigor 2920Vn Wireless Dual WAN Security Router with VoIP
1 x DrayTek Vigor 2912n Dual WAN Broadband Security Router w/Firewall
1 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
2 x ZyXEL Prestige 662HW
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x DrayTek Vigor 2925n Dual WAN Security Router
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
1 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
1 x DrayTek Vigor AP 900 Wireless 802.11n Access Point with PoE
2 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
1 x Motorola Netopia 2241n ADSL2/2+ Modem Router Gateway
1 x Draytek Vigor 2950G Dual WAN Wireless BB Security VPN Router
2 x Netopia 3387W-ENT Broadband Wireless Gateway
1 x DrayTek Vigor 2930n Dual WAN Security Router Wireless 802.11n
1 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x DrayTek VigorFly 200 Wireless Access Point Broadband Router
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
1 x ZyXEL P-870HN-51b Very High-Speed Combo VDSL2 / ADSL2+ Gateway
1 x Data Connect SS920A
1 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x ZyXEL Prestige 2002 VoIP Analog Telephone Adapter (ATA)
1 x TBCEA502 Wireless ADSL ADSL2/2+ Wireless 802.11g w/4 Port Switch
1 x DrayTek Vigor 2710Vn ADSL2/2+ Modem/Router Wireless N VoIP
1 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
1 x DrayTek Vigor 2830Vn-plus Wireless Gigabit LAN/WAN ADSL2+ Firewall
1 x DrayTek Vigor 2830n-plus Wireless Gigabit LAN WAN ADSL2+ Firewall
$15,255.52
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