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Technical Support

Technical Support Terms & Conditions
Please submit your details using the form below.
Simply complete the form and click on the "Continue" button at the bottom of this page.
You will be contacted at the earliest opportunity. Thank you.

If you will be calling to speak with a Technical Support representative please have:
  • your DSL-Warehouse Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • the information required on the form below
  • your ISP/Carriers Name, and your account information (username and password)
Telephone Technical Support is available Monday-Friday 9:00 AM - 5:00 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.
* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Configuration
Virtual Path/Circuit Identifier (VPI / VCI):      Other:
Framing:
Mode:
Encapsulation:
WAN Settings (ISP Assigned)
WAN IP Address: . . .
WAN Subnet Mask: . . .
WAN Gateway: . . .
DNS Primary: . . .
DNS Secondary: . . .
Please explain the nature of your issue in as much detail as possible.
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x ZyXEL Prestige 660R
1 x ZyXEL Prestige 2002 VoIP Analog Telephone Adapter (ATA)
3 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
3 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
1 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
2 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
3 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
2 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
2 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
2 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
2 x ZyXEL Prestige 662HW
3 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
2 x Netopia 3347WG Wireless ADSL Gateway
2 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
2 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
3 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
3 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
2 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
2 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x TBCEA502 Wireless ADSL ADSL2/2+ Wireless 802.11g w/4 Port Switch
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x DrayTek Vigor AP 900 Wireless 802.11n Access Point with PoE
2 x Netopia 3387W-ENT Broadband Wireless Gateway
1 x DrayTek VigorPro 5300n Wireless 802.11n Unified Security Firewall
1 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
1 x DrayTek Vigor AP 810 Wireless 802.11n Access Point with PoE
1 x DrayTek Vigor AP 800 Wireless 802.11n Access Point with PoE
1 x DrayTek VigorFly 200 Wireless Access Point Broadband Router
1 x DrayTek Vigor AP 710 Wireless 802.11n Access Point with PoE
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
2 x Motorola Netopia 2241n ADSL2/2+ Modem Router Gateway
2 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
1 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x Data Connect CDL900 Cellular Data Link
1 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
2 x Data Connect 2178WEE Wireless Ethernet Extender
1 x NETGEAR DGN1000 N150 Wireless ADSL2+ Modem Router
1 x Data Connect Cellular Data Link CDL 115.2
1 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
1 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
2 x Data Connect Cellular Data Modem CM 900
1 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
1 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
1 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
1 x Data Connect SS920A
1 x Data Connect SWM910A
1 x DrayTek 5dB Omni-Directional Wireless Antenna
1 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
$12,971.05
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