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Technical Support

Technical Support Terms & Conditions
Please submit your details using the form below.
Simply complete the form and click on the "Continue" button at the bottom of this page.
You will be contacted at the earliest opportunity. Thank you.

If you will be calling to speak with a Technical Support representative please have:
  • your DSL-Warehouse Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • the information required on the form below
  • your ISP/Carriers Name, and your account information (username and password)
Telephone Technical Support is available Monday-Friday 9:00 AM - 5:00 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.
* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Configuration
Virtual Path/Circuit Identifier (VPI / VCI):      Other:
Framing:
Mode:
Encapsulation:
WAN Settings (ISP Assigned)
WAN IP Address: . . .
WAN Subnet Mask: . . .
WAN Gateway: . . .
DNS Primary: . . .
DNS Secondary: . . .
Please explain the nature of your issue in as much detail as possible.
2 x ZyXEL Prestige 643 4-Port ADSL Modem/Router with GUI
2 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x Westell 2200 ADSL Modem/NAT Router
1 x Westell 2110 ADSL Bridge Modem
1 x WAP-4035 54Mbps Wireless Access Point with 5-Port Switch
1 x Versatek 5 Pack STORMPORT400 Ethernet Extender
1 x WAP-6100 802.11g Wireless LAN Outdoor CPE AP
1 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
1 x VIP-1680FO 16-Port FXO H.323 / SIP VoIP Gateway
1 x WAP-6000 802.11g Wireless LAN Outdoor AP with Bridge
1 x WGSD-8020 8-Port 10/100/1000Mbps with 2 Shared SFP Managed Switch
2 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
3 x Data Connect Cellular Data Modem CM 900
1 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
3 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
1 x Motorola Netopia 2241n ADSL2/2+ Modem Router Gateway
3 x Data Connect 2178WEE Wireless Ethernet Extender
2 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
1 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
2 x Data Connect Cellular Data Link CDL 115.2
1 x NETGEAR DGN1000 N150 Wireless ADSL2+ Modem Router
1 x Netopia 3387W-ENT Broadband Wireless Gateway
3 x Data Connect CDL900 Cellular Data Link
4 x Data Connect SWM910A
2 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
2 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
4 x Data Connect SS920A
1 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
1 x DrayTek Vigor 2760n High Speed VDSL2 Modem Router with ADSL2+ Fallback
1 x DrayTek Vigor 2710Vn ADSL2/2+ Modem/Router Wireless N VoIP
3 x DrayTek 5dB Omni-Directional Wireless Antenna
2 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
3 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DrayTek Vigor 2110n Wireless N Broadband Router
2 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
2 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
3 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
1 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
3 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
1 x WAP-8000 802.11a/b/g Wireless LAN Outdoor AP
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
1 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router
1 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
1 x ZyXEL IES-1248 Hardened ADSL 2+ 48 Port IP DSLAM - DC Power
2 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
1 x ZyXEL P-870HN-51b Very High-Speed Combo VDSL2 / ADSL2+ Gateway
1 x ZyXEL IES-1248-51V 48-Port DSLAM for ADSL and VoIP Services
2 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
2 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
1 x Netopia 3347WG Wireless ADSL Gateway
1 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
2 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router - Box of 10
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway
1 x ZyXEL P-660H 4-Port ADSL2 ADSL2+ Modem/Router Gateway
2 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
1 x ZyXEL P660HN-51 ADSL2+ IPv6 Enabled High-Power Wireless 802.11n Gateway
2 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
1 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
$39,861.14
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