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Technical Support

Technical Support Terms & Conditions
Please submit your details using the form below.
Simply complete the form and click on the "Continue" button at the bottom of this page.
You will be contacted at the earliest opportunity. Thank you.

If you will be calling to speak with a Technical Support representative please have:
  • your DSL-Warehouse Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • the information required on the form below
  • your ISP/Carriers Name, and your account information (username and password)
Telephone Technical Support is available Monday-Friday 9:00 AM - 5:00 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.
* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Configuration
Virtual Path/Circuit Identifier (VPI / VCI):      Other:
Framing:
Mode:
Encapsulation:
WAN Settings (ISP Assigned)
WAN IP Address: . . .
WAN Subnet Mask: . . .
WAN Gateway: . . .
DNS Primary: . . .
DNS Secondary: . . .
Please explain the nature of your issue in as much detail as possible.
1 x ZyXEL Prestige 2000Wv.2 2nd Generation WiFi Phone 91-012-017002
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
2 x Data Connect SWM910A
1 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
2 x DrayTek Vigor 2110n Wireless N Broadband Router
2 x Data Connect SS920A
1 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
2 x Data Connect Cellular Data Modem CM 900
1 x Data Connect 2178WEE Wireless Ethernet Extender
2 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
2 x Data Connect CDL900 Cellular Data Link
2 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
2 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
3 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
2 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
2 x Data Connect Cellular Data Link CDL 115.2
2 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
2 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
2 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
1 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
2 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
1 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
3 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
2 x DrayTek 5dB Omni-Directional Wireless Antenna
2 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
2 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
1 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
2 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
2 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
2 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
1 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
1 x Netopia 3387W-ENT Broadband Wireless Gateway
1 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
1 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
1 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router - Box of 10
1 x ZyXEL Prestige 2002 VoIP Analog Telephone Adapter (ATA)
1 x ZyXEL Prestige 660M
$15,447.05
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