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Technical Support

Technical Support Terms & Conditions
Please submit your details using the form below.
Simply complete the form and click on the "Continue" button at the bottom of this page.
You will be contacted at the earliest opportunity. Thank you.

If you will be calling to speak with a Technical Support representative please have:
  • your DSL-Warehouse Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • the information required on the form below
  • your ISP/Carriers Name, and your account information (username and password)
Telephone Technical Support is available Monday-Friday 9:00 AM - 5:00 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.
* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Configuration
Virtual Path/Circuit Identifier (VPI / VCI):      Other:
Framing:
Mode:
Encapsulation:
WAN Settings (ISP Assigned)
WAN IP Address: . . .
WAN Subnet Mask: . . .
WAN Gateway: . . .
DNS Primary: . . .
DNS Secondary: . . .
Please explain the nature of your issue in as much detail as possible.
1 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
2 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
1 x ZyXEL IES-1248 Hardened ADSL 2+ 48 Port IP DSLAM - DC Power
1 x ZyXEL IES-1248-51V 48-Port DSLAM for ADSL and VoIP Services
3 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
1 x ZyXEL P-660H 4-Port ADSL2 ADSL2+ Modem/Router Gateway
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
2 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
1 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
2 x Data Connect CDL900 Cellular Data Link
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router
1 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
1 x DrayTek 5dB Omni-Directional Wireless Antenna
1 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router - Box of 10
1 x ZyXEL Prestige 662HW
2 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
2 x Data Connect 2178WEE Wireless Ethernet Extender
1 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
2 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
2 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
1 x Netopia 3347WG Wireless ADSL Gateway
1 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
2 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
2 x Data Connect Cellular Data Modem CM 900
1 x ZyXEL P-663H-51 ADSL2+ 4-Port Annex L/M Bonding Router
1 x ZyXEL Prestige 660R
1 x TBCEA502 Wireless ADSL ADSL2/2+ Wireless 802.11g w/4 Port Switch
1 x ZyXEL Prestige 652HW ADSL Security Gateway with Wireless Ready
1 x ZyXEL P-870HN-51b Very High-Speed Combo VDSL2 / ADSL2+ Gateway
1 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
1 x ZyXEL P660HN-51 ADSL2+ IPv6 Enabled High-Power Wireless 802.11n Gateway
2 x Data Connect SWM910A
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway
1 x ZyXEL Prestige 2002 VoIP Analog Telephone Adapter (ATA)
2 x Data Connect SS920A
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
2 x Data Connect Cellular Data Link CDL 115.2
1 x ZyXEL Prestige 662HW
1 x ZyXEL Prestige 643 4-Port ADSL Modem/Router with GUI
1 x ZyXEL Prestige 660M
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
2 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
3 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
3 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
1 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
2 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
2 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
2 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
1 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
1 x DrayTek Vigor 2110n Wireless N Broadband Router
2 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
2 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
2 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
1 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
1 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
$26,726.65
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