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Technical Support

Technical Support Terms & Conditions
Please submit your details using the form below.
Simply complete the form and click on the "Continue" button at the bottom of this page.
You will be contacted at the earliest opportunity. Thank you.

If you will be calling to speak with a Technical Support representative please have:
  • your DSL-Warehouse Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • the information required on the form below
  • your ISP/Carriers Name, and your account information (username and password)
Telephone Technical Support is available Monday-Friday 9:00 AM - 5:00 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.
* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Configuration
Virtual Path/Circuit Identifier (VPI / VCI):      Other:
Framing:
Mode:
Encapsulation:
WAN Settings (ISP Assigned)
WAN IP Address: . . .
WAN Subnet Mask: . . .
WAN Gateway: . . .
DNS Primary: . . .
DNS Secondary: . . .
Please explain the nature of your issue in as much detail as possible.
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router
1 x ZyXEL Prestige 660M
1 x ZyXEL Prestige 652HW ADSL Security Gateway with Wireless Ready
1 x VIP-480FO 4-Port FXO H.323 / SIP VoIP Gateway
1 x VX-AP300N High Power PoE Ready Wireless N Access Point with Gigabit PoE Injector
1 x VIP-880FS 8-Port FXS H.323 / SIP VoIP Gateway
1 x VIP-281GS H.323 / SIP VoIP GSM Gateway
2 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
1 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
2 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
2 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
1 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
1 x DrayTek Vigor 2110n Wireless N Broadband Router
1 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
2 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
1 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
2 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
2 x DrayTek 5dB Omni-Directional Wireless Antenna
1 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
1 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
1 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
2 x Data Connect CDL900 Cellular Data Link
1 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
2 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
1 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x Data Connect 2178WEE Wireless Ethernet Extender
1 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
1 x Data Connect SS920A
1 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x Data Connect SWM910A
1 x Data Connect Cellular Data Modem CM 900
1 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
1 x Data Connect Cellular Data Link CDL 115.2
1 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
$9,140.65
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