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Technical Support

Technical Support Terms & Conditions
Please submit your details using the form below.
Simply complete the form and click on the "Continue" button at the bottom of this page.
You will be contacted at the earliest opportunity. Thank you.

If you will be calling to speak with a Technical Support representative please have:
  • your DSL-Warehouse Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • the information required on the form below
  • your ISP/Carriers Name, and your account information (username and password)
Telephone Technical Support is available Monday-Friday 9:00 AM - 5:00 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.
* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Configuration
Virtual Path/Circuit Identifier (VPI / VCI):      Other:
Framing:
Mode:
Encapsulation:
WAN Settings (ISP Assigned)
WAN IP Address: . . .
WAN Subnet Mask: . . .
WAN Gateway: . . .
DNS Primary: . . .
DNS Secondary: . . .
Please explain the nature of your issue in as much detail as possible.
1 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
1 x Versatek VX-VEB160R4 Ethernet Extender Kit
1 x Westell 2110 ADSL Bridge Modem
2 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x ZyXEL Prestige 660M
1 x WGSW-24040 24-Port
1 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
2 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway
1 x VF-102-KIT 1-Channel Video over Fiber Bundle Kit (VF-102-T + VF-102-R / FC / SM / 20Km)
2 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
1 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
1 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
3 x Data Connect Cellular Data Modem CM 900
1 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
2 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
2 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
1 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
2 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
2 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
2 x Data Connect SS920A
2 x Data Connect 2178WEE Wireless Ethernet Extender
1 x DrayTek Vigor 2110n Wireless N Broadband Router
1 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
3 x Data Connect Cellular Data Link CDL 115.2
2 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
2 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x Data Connect SWM910A
2 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
2 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x Netopia 3387W-ENT Broadband Wireless Gateway
1 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
1 x DrayTek VigorFly 200 Wireless Access Point Broadband Router
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
1 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router - Box of 10
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
1 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
1 x ZyXEL P-663H-51 ADSL2+ 4-Port Annex L/M Bonding Router
1 x ZyXEL Prestige 662HW
1 x ZyXEL Prestige 2000Wv.2 2nd Generation WiFi Phone 91-012-017002
1 x ZyXEL Prestige 660R
1 x ZyXEL IES-1248-51V 48-Port DSLAM for ADSL and VoIP Services
1 x ZyXEL P660HN-51 ADSL2+ IPv6 Enabled High-Power Wireless 802.11n Gateway
1 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x ZyXEL P-660H 4-Port ADSL2 ADSL2+ Modem/Router Gateway
1 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
1 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
1 x ZyXEL IES-1248 Hardened ADSL 2+ 48 Port IP DSLAM - DC Power
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
1 x Data Connect CDL900 Cellular Data Link
1 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
1 x ZyXEL P-870HN-51b Very High-Speed Combo VDSL2 / ADSL2+ Gateway
2 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x ZyXEL Prestige 2002 VoIP Analog Telephone Adapter (ATA)
1 x ZyXEL Prestige 652HW ADSL Security Gateway with Wireless Ready
$26,052.80
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