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Technical Support

Technical Support Terms & Conditions
Please submit your details using the form below.
Simply complete the form and click on the "Continue" button at the bottom of this page.
You will be contacted at the earliest opportunity. Thank you.

If you will be calling to speak with a Technical Support representative please have:
  • your DSL-Warehouse Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • the information required on the form below
  • your ISP/Carriers Name, and your account information (username and password)
Telephone Technical Support is available Monday-Friday 9:00 AM - 5:00 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.
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About You
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About the Product
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Firmware Rev (DrayTek Products Only):
Date Purchased:
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purchased if 'Other' selected above:
Configuration
Virtual Path/Circuit Identifier (VPI / VCI):      Other:
Framing:
Mode:
Encapsulation:
WAN Settings (ISP Assigned)
WAN IP Address: . . .
WAN Subnet Mask: . . .
WAN Gateway: . . .
DNS Primary: . . .
DNS Secondary: . . .
Please explain the nature of your issue in as much detail as possible.
2 x DrayTek Vigor 2710Vn ADSL2/2+ Modem/Router Wireless N VoIP
2 x DrayTek Vigor 2830Vn-plus Wireless Gigabit LAN/WAN ADSL2+ Firewall
2 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
3 x DrayTek Vigor 2110n Wireless N Broadband Router
1 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
3 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
2 x DrayTek Vigor 2760n High Speed VDSL2 Modem Router with ADSL2+ Fallback
1 x DrayTek Vigor 2760Vn High Speed VDSL2 Modem Router with ADSL2+ Fallback
2 x ZyXEL P-663H-51 ADSL2+ 4-Port Annex L/M Bonding Router
1 x Versatek VER170P Annex 'M' ADSL2+ Modem/Router
1 x VIP-1680 16-Port H.323 / SIP VoIP Gateway
3 x DrayTek 5dB Omni-Directional Wireless Antenna
1 x Draytek Vigor 2820n-R Refurbished ADSL2/2+ Security Firewall Wireless 'N'
1 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
1 x VIP-157S 2 FXS SIP Analog Telephone Adapter
2 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway
1 x Versatek 6 Pack VX-VEB160R2 Ethernet Extender Extender/Repeater
2 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x UDS MOTOROLA V.3227 RACKMOUNT MODEM CARD - USED
1 x VIP-1680FO 16-Port FXO H.323 / SIP VoIP Gateway
2 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
2 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
1 x Draytek Vigor 2820Vn ADSL2/2+ Security Firewall Wireless 802.11n
2 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
3 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
1 x Draytek Vigor 2820n ADSL2/2+ Security Firewall Wireless 802.11n
1 x DrayTek Vigor 2830n_V2 Wireless Gigabit LAN WAN ADSL2+ Firewall
2 x Data Connect SS920A
2 x Data Connect Cellular Data Link CDL 115.2
2 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
2 x Data Connect Cellular Data Modem CM 900
1 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
1 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
1 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
2 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
2 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
1 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
1 x Data Connect CDL900 Cellular Data Link
2 x Data Connect SWM910A
1 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
1 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
1 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
1 x Data Connect 2178WEE Wireless Ethernet Extender
1 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
2 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
1 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
1 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
2 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
2 x Netopia 3387W-ENT Broadband Wireless Gateway
1 x ZyXEL Prestige 662HW
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
1 x ZyXEL P660HN-51 ADSL2+ IPv6 Enabled High-Power Wireless 802.11n Gateway
1 x ZyXEL Prestige 2002 VoIP Analog Telephone Adapter (ATA)
1 x ZyXEL IES-1248-51V 48-Port DSLAM for ADSL and VoIP Services
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x ZyXEL Prestige 660M
1 x ZyXEL IES-1248 Hardened ADSL 2+ 48 Port IP DSLAM - DC Power
1 x ZyXEL Prestige 652HW ADSL Security Gateway with Wireless Ready
1 x ZyXEL P-660H 4-Port ADSL2 ADSL2+ Modem/Router Gateway
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
1 x ZyXEL Prestige 660R
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router - Box of 10
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x ZyXEL P-870HN-51b Very High-Speed Combo VDSL2 / ADSL2+ Gateway
1 x ZyXEL Prestige 643 4-Port ADSL Modem/Router with GUI
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router
1 x ZyXEL Prestige 2000Wv.2 2nd Generation WiFi Phone 91-012-017002
2 x DrayTek Vigor AP 710 Wireless 802.11n Access Point with PoE
1 x ZyXEL Prestige 662HW
1 x DrayTek VigorPro 5300n Wireless 802.11n Unified Security Firewall
1 x DrayTek Vigor AP 810 Wireless 802.11n Access Point with PoE
1 x Motorola Netopia 2241n ADSL2/2+ Modem Router Gateway
1 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
1 x Netopia 3347WG Wireless ADSL Gateway
1 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
3 x DrayTek Vigor AP 800 Wireless 802.11n Access Point with PoE
2 x DrayTek Vigor AP 900 Wireless 802.11n Access Point with PoE
2 x DrayTek Vigor 2912n Dual WAN Broadband Security Router w/Firewall
1 x DrayTek VigorFly 200 Wireless Access Point Broadband Router
1 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
2 x DrayTek Vigor Fly 210 WiFi Router IPv6 Ready 3G / 4G LTE Enabled
1 x DrayTek Vigor 2920Vn Wireless Dual WAN Security Router with VoIP
1 x DrayTek Vigor N65 Dual-Band WiFi USB Adapter (300Mbps N)
1 x DrayTek Vigor 3200n Wireless 4-Port GigWAN Load Balancing Router
1 x DrayTek Vigor 2925n Dual WAN Security Router
1 x DrayTek Vigor 2925Vn Plus Dual WAN Security Router
1 x DrayTek Vigor 2860n Plus Triple-WAN VDSL/ADSL2+ Broadband Router
1 x DrayTek Vigor 2930n Dual WAN Security Router Wireless 802.11n
1 x DrayTek Vigor 2920n Wireless 802.11n Dual WAN Security Router
1 x DrayTek Vigor 2860Vn Plus Triple-WAN VDSL/ADSL2+ Broadband Router
1 x DrayTek Vigor 2925n Plus Dual WAN Security Router
1 x DrayTek Vigor 2850n Wireless 'N' Multi-WAN VDSL2 & ADSL2+ Modem Router
1 x DrayTek Vigor 2930Vn Dual WAN Security Router Wireless N & VoIP
1 x Draytek Vigor 2950G Dual WAN Wireless BB Security VPN Router
$37,640.60
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