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Technical Support

Technical Support Terms & Conditions
Please submit your details using the form below.
Simply complete the form and click on the "Continue" button at the bottom of this page.
You will be contacted at the earliest opportunity. Thank you.

If you will be calling to speak with a Technical Support representative please have:
  • your DSL-Warehouse Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • the information required on the form below
  • your ISP/Carriers Name, and your account information (username and password)
Telephone Technical Support is available Monday-Friday 9:00 AM - 5:00 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.
* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Configuration
Virtual Path/Circuit Identifier (VPI / VCI):      Other:
Framing:
Mode:
Encapsulation:
WAN Settings (ISP Assigned)
WAN IP Address: . . .
WAN Subnet Mask: . . .
WAN Gateway: . . .
DNS Primary: . . .
DNS Secondary: . . .
Please explain the nature of your issue in as much detail as possible.
2 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
2 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
2 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
1 x ZyXEL Prestige 662HW
1 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
1 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
2 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x ZyXEL Prestige 2000Wv.2 2nd Generation WiFi Phone 91-012-017002
2 x Netopia 3387W-ENT Broadband Wireless Gateway
2 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
1 x Motorola Netopia 2241n ADSL2/2+ Modem Router Gateway
1 x Netopia 3347WG Wireless ADSL Gateway
1 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
1 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
2 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
2 x Data Connect SWM910A
1 x DrayTek 5dB Omni-Directional Wireless Antenna
1 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
1 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
1 x Data Connect Cellular Data Modem CM 900
1 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x Data Connect CDL900 Cellular Data Link
1 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
1 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
1 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
1 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
2 x Data Connect Cellular Data Link CDL 115.2
1 x Data Connect SS920A
1 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
1 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x DrayTek Vigor AP 800 Wireless 802.11n Access Point with PoE
1 x Data Connect 2178WEE Wireless Ethernet Extender
$8,642.00
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