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Technical Support

Technical Support Terms & Conditions
Please submit your details using the form below.
Simply complete the form and click on the "Continue" button at the bottom of this page.
You will be contacted at the earliest opportunity. Thank you.

If you will be calling to speak with a Technical Support representative please have:
  • your DSL-Warehouse Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • the information required on the form below
  • your ISP/Carriers Name, and your account information (username and password)
Telephone Technical Support is available Monday-Friday 9:00 AM - 5:00 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.
* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Configuration
Virtual Path/Circuit Identifier (VPI / VCI):      Other:
Framing:
Mode:
Encapsulation:
WAN Settings (ISP Assigned)
WAN IP Address: . . .
WAN Subnet Mask: . . .
WAN Gateway: . . .
DNS Primary: . . .
DNS Secondary: . . .
Please explain the nature of your issue in as much detail as possible.
2 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
2 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
1 x Netopia 3387W-ENT Broadband Wireless Gateway
1 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
1 x Netopia 3347WG Wireless ADSL Gateway
1 x Motorola Netopia 2241n ADSL2/2+ Modem Router Gateway
1 x ZyXEL Prestige 662HW
1 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
1 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
1 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
1 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
1 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
1 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
1 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x Data Connect CDL900 Cellular Data Link
1 x DrayTek Vigor 2110n Wireless N Broadband Router
1 x DrayTek 5dB Omni-Directional Wireless Antenna
1 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
1 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
1 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
1 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
1 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
1 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
1 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
1 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
1 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
$3,978.65
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