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Technical Support

Technical Support Terms & Conditions
Please submit your details using the form below.
Simply complete the form and click on the "Continue" button at the bottom of this page.
You will be contacted at the earliest opportunity. Thank you.

If you will be calling to speak with a Technical Support representative please have:
  • your DSL-Warehouse Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • the information required on the form below
  • your ISP/Carriers Name, and your account information (username and password)
Telephone Technical Support is available Monday-Friday 9:00 AM - 5:00 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.
* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Configuration
Virtual Path/Circuit Identifier (VPI / VCI):      Other:
Framing:
Mode:
Encapsulation:
WAN Settings (ISP Assigned)
WAN IP Address: . . .
WAN Subnet Mask: . . .
WAN Gateway: . . .
DNS Primary: . . .
DNS Secondary: . . .
Please explain the nature of your issue in as much detail as possible.
1 x DrayTek Vigor 2760n High Speed VDSL2 Modem Router with ADSL2+ Fallback
1 x DrayTek VigorPro 5300n Wireless 802.11n Unified Security Firewall
1 x ZyXEL Prestige 660R
2 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
1 x DrayTek VigorFly 200 Wireless Access Point Broadband Router
1 x ZyXEL Prestige 2002 VoIP Analog Telephone Adapter (ATA)
1 x DrayTek Vigor AP 710 Wireless 802.11n Access Point with PoE
3 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
2 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
1 x Netopia 3347WG Wireless ADSL Gateway
1 x Netopia 3387W-ENT Broadband Wireless Gateway
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
1 x ZyXEL Prestige 643 4-Port ADSL Modem/Router with GUI
1 x ZyXEL P-663H-51 ADSL2+ 4-Port Annex L/M Bonding Router
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
4 x DrayTek 5dB Omni-Directional Wireless Antenna
2 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
2 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
2 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
2 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
2 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
2 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
2 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
1 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
1 x ZyXEL P-870HN-51b Very High-Speed Combo VDSL2 / ADSL2+ Gateway
2 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x ZyXEL P-660H 4-Port ADSL2 ADSL2+ Modem/Router Gateway
3 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
3 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
2 x ZyXEL Prestige 662HW
1 x DrayTek Vigor AP 800 Wireless 802.11n Access Point with PoE
1 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
2 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
2 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
2 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
2 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
1 x DrayTek Vigor AP 900 Wireless 802.11n Access Point with PoE
1 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
3 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x Data Connect 2178WEE Wireless Ethernet Extender
2 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
1 x Data Connect CDL900 Cellular Data Link
2 x Data Connect Cellular Data Link CDL 115.2
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway
2 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
3 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
2 x DrayTek Vigor 2110n Wireless N Broadband Router
1 x ZyXEL IES-1248-51V 48-Port DSLAM for ADSL and VoIP Services
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x ZyXEL P660HN-51 ADSL2+ IPv6 Enabled High-Power Wireless 802.11n Gateway
1 x TBCEA502 Wireless ADSL ADSL2/2+ Wireless 802.11g w/4 Port Switch
1 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
1 x DrayTek Vigor AP 810 Wireless 802.11n Access Point with PoE
2 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
1 x ZyXEL Prestige 652HW ADSL Security Gateway with Wireless Ready
1 x ZyXEL Prestige 660M
3 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x Data Connect SWM910A
1 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router - Box of 10
3 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router
1 x ZyXEL Prestige 662HW
1 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
1 x DrayTek Vigor 2710Vn ADSL2/2+ Modem/Router Wireless N VoIP
2 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
1 x Data Connect Cellular Data Modem CM 900
1 x ZyXEL IES-1248 Hardened ADSL 2+ 48 Port IP DSLAM - DC Power
1 x Data Connect SS920A
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
$29,429.64
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