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Technical Support

Technical Support Terms & Conditions
Please submit your details using the form below.
Simply complete the form and click on the "Continue" button at the bottom of this page.
You will be contacted at the earliest opportunity. Thank you.

If you will be calling to speak with a Technical Support representative please have:
  • your DSL-Warehouse Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • the information required on the form below
  • your ISP/Carriers Name, and your account information (username and password)
Telephone Technical Support is available Monday-Friday 9:00 AM - 5:00 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.
* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Configuration
Virtual Path/Circuit Identifier (VPI / VCI):      Other:
Framing:
Mode:
Encapsulation:
WAN Settings (ISP Assigned)
WAN IP Address: . . .
WAN Subnet Mask: . . .
WAN Gateway: . . .
DNS Primary: . . .
DNS Secondary: . . .
Please explain the nature of your issue in as much detail as possible.
9 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
6 x Data Connect CDL900 Cellular Data Link
6 x DrayTek 5dB Omni-Directional Wireless Antenna
6 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
6 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
4 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
3 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
5 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
11 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
8 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
5 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
5 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
3 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
6 x Data Connect SWM910A
5 x Data Connect Cellular Data Link CDL 115.2
3 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
4 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
8 x Data Connect SS920A
5 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
5 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
3 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
3 x Netopia 3387W-ENT Broadband Wireless Gateway
3 x DrayTek Vigor 2760n High Speed VDSL2 Modem Router with ADSL2+ Fallback
1 x DrayTek Vigor AP 900 Wireless 802.11n Access Point with PoE
4 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
1 x DrayTek Vigor 2925Vn Plus Dual WAN Security Router
2 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
2 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x DrayTek Vigor 2930n Dual WAN Security Router Wireless 802.11n
1 x DrayTek Vigor AP 800 Wireless 802.11n Access Point with PoE
2 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x ZyXEL Prestige 662HW
1 x DrayTek Vigor 2920Vn Wireless Dual WAN Security Router with VoIP
4 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x DrayTek Vigor 2860n Plus Triple-WAN VDSL/ADSL2+ Broadband Router
1 x DrayTek VigorPro 5300n Wireless 802.11n Unified Security Firewall
1 x DrayTek Vigor AP 810 Wireless 802.11n Access Point with PoE
2 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
1 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
3 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
3 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
3 x DrayTek Vigor 2710Vn ADSL2/2+ Modem/Router Wireless N VoIP
3 x Data Connect Cellular Data Modem CM 900
1 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
1 x DrayTek Vigor 2830n_V2 Wireless Gigabit LAN WAN ADSL2+ Firewall
4 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
1 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
1 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
1 x DrayTek Vigor 2925n Plus Dual WAN Security Router
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x DrayTek Vigor 2912n Dual WAN Broadband Security Router w/Firewall
1 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
1 x DrayTek Vigor 2830Vn-plus Wireless Gigabit LAN/WAN ADSL2+ Firewall
1 x DrayTek Vigor 2830n-plus Wireless Gigabit LAN WAN ADSL2+ Firewall
2 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
3 x DrayTek Vigor 2110n Wireless N Broadband Router
1 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
1 x DrayTek Vigor 2920n Wireless 802.11n Dual WAN Security Router
2 x Data Connect 2178WEE Wireless Ethernet Extender
3 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
2 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
2 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
1 x Draytek Vigor 2820Vn ADSL2/2+ Security Firewall Wireless 802.11n
1 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
1 x DrayTek Vigor 2760Vn High Speed VDSL2 Modem Router with ADSL2+ Fallback
1 x DrayTek Vigor 2860n Triple-WAN VDSL/ADSL2+ Broadband Router
1 x TBCEA502 Wireless ADSL ADSL2/2+ Wireless 802.11g w/4 Port Switch
1 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
1 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
1 x Netopia 3347WG Wireless ADSL Gateway
1 x DrayTek Vigor 2850n Wireless 'N' Multi-WAN VDSL2 & ADSL2+ Modem Router
1 x DrayTek VigorFly 200 Wireless Access Point Broadband Router
1 x DrayTek Vigor 2860Vn Plus Triple-WAN VDSL/ADSL2+ Broadband Router
$40,123.08
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