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Technical Support

Technical Support Terms & Conditions
Please submit your details using the form below.
Simply complete the form and click on the "Continue" button at the bottom of this page.
You will be contacted at the earliest opportunity. Thank you.

If you will be calling to speak with a Technical Support representative please have:
  • your DSL-Warehouse Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • the information required on the form below
  • your ISP/Carriers Name, and your account information (username and password)
Telephone Technical Support is available Monday-Friday 9:00 AM - 5:00 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.
* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Configuration
Virtual Path/Circuit Identifier (VPI / VCI):      Other:
Framing:
Mode:
Encapsulation:
WAN Settings (ISP Assigned)
WAN IP Address: . . .
WAN Subnet Mask: . . .
WAN Gateway: . . .
DNS Primary: . . .
DNS Secondary: . . .
Please explain the nature of your issue in as much detail as possible.
3 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
2 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
4 x Data Connect SS920A
1 x DrayTek Vigor 2110n Wireless N Broadband Router
2 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
2 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
3 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
3 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
2 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
2 x Data Connect Cellular Data Modem CM 900
2 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
3 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
2 x Data Connect 2178WEE Wireless Ethernet Extender
2 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
2 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
3 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
2 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
2 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
4 x Data Connect SWM910A
4 x Data Connect Cellular Data Link CDL 115.2
2 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
2 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
4 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
4 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
2 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
1 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
2 x Netopia 3347WG Wireless ADSL Gateway
1 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
2 x ZyXEL Prestige 662HW
1 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
2 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
3 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
2 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
1 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
1 x TBCEA502 Wireless ADSL ADSL2/2+ Wireless 802.11g w/4 Port Switch
2 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
3 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
1 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
1 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
1 x DrayTek Vigor AP 710 Wireless 802.11n Access Point with PoE
2 x Data Connect CDL900 Cellular Data Link
1 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
1 x DrayTek Vigor AP 810 Wireless 802.11n Access Point with PoE
1 x DrayTek VigorPro 5300n Wireless 802.11n Unified Security Firewall
1 x DrayTek VigorFly 200 Wireless Access Point Broadband Router
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x DrayTek Vigor AP 900 Wireless 802.11n Access Point with PoE
1 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
2 x DrayTek 5dB Omni-Directional Wireless Antenna
1 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
1 x DrayTek Vigor AP 800 Wireless 802.11n Access Point with PoE
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x ZyXEL Prestige 652HW ADSL Security Gateway with Wireless Ready
1 x ZyXEL Prestige 660M
1 x ZyXEL P-870HN-51b Very High-Speed Combo VDSL2 / ADSL2+ Gateway
1 x ZyXEL IES-1248-51V 48-Port DSLAM for ADSL and VoIP Services
1 x ZyXEL Prestige 662HW
1 x ZyXEL P-663H-51 ADSL2+ 4-Port Annex L/M Bonding Router
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x ZyXEL P660HN-51 ADSL2+ IPv6 Enabled High-Power Wireless 802.11n Gateway
1 x ZyXEL IES-1248 Hardened ADSL 2+ 48 Port IP DSLAM - DC Power
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
2 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
1 x ZyXEL Prestige 2000Wv.2 2nd Generation WiFi Phone 91-012-017002
2 x Netopia 3387W-ENT Broadband Wireless Gateway
1 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
$32,533.30
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