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Technical Support

Technical Support Terms & Conditions
Please submit your details using the form below.
Simply complete the form and click on the "Continue" button at the bottom of this page.
You will be contacted at the earliest opportunity. Thank you.

If you will be calling to speak with a Technical Support representative please have:
  • your DSL-Warehouse Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • the information required on the form below
  • your ISP/Carriers Name, and your account information (username and password)
Telephone Technical Support is available Monday-Friday 9:00 AM - 5:00 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.
* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Configuration
Virtual Path/Circuit Identifier (VPI / VCI):      Other:
Framing:
Mode:
Encapsulation:
WAN Settings (ISP Assigned)
WAN IP Address: . . .
WAN Subnet Mask: . . .
WAN Gateway: . . .
DNS Primary: . . .
DNS Secondary: . . .
Please explain the nature of your issue in as much detail as possible.
2 x ZyXEL P-660H 4-Port ADSL2 ADSL2+ Modem/Router Gateway
1 x WGSW-24040R 24-Port 10/100/1000Mbps with 4 Shared SFP Managed Switch
1 x WNRT-625G 802.11n 3G Broadband Router
2 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway
1 x WNAP-3000PE 802.11n Enterprise PoE Access Point
1 x WGSW-2840 Managed Stackable Switch 24-Port LAN Switches
1 x VIP-2480FS 24-Port FXS H.323 / SIP VoIP Gateway
3 x Data Connect Cellular Data Link CDL 115.2
4 x Data Connect Cellular Data Modem CM 900
3 x Data Connect SWM910A
3 x Data Connect 2178WEE Wireless Ethernet Extender
2 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
2 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
3 x Data Connect SS920A
2 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
3 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
2 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
2 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
4 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
4 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
2 x ZyXEL Prestige 2000Wv.2 2nd Generation WiFi Phone 91-012-017002
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
2 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
1 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
1 x DrayTek Vigor AP 710 Wireless 802.11n Access Point with PoE
1 x DrayTek VigorPro 5300n Wireless 802.11n Unified Security Firewall
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x DrayTek Vigor AP 800 Wireless 802.11n Access Point with PoE
1 x DrayTek Vigor AP 900 Wireless 802.11n Access Point with PoE
1 x DrayTek Vigor AP 810 Wireless 802.11n Access Point with PoE
1 x DrayTek VigorFly 200 Wireless Access Point Broadband Router
2 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
3 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
4 x Data Connect CDL900 Cellular Data Link
3 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
4 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
3 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
3 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
5 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
2 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
2 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
3 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
2 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
1 x TBCEA502 Wireless ADSL ADSL2/2+ Wireless 802.11g w/4 Port Switch
3 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
3 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
3 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
1 x VIP-2100 E1 / T1 Internet Telephony Trunk Gateway
2 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
2 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
2 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
2 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
1 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
2 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
1 x Netopia 3347WG Wireless ADSL Gateway
3 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
2 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
2 x DrayTek 5dB Omni-Directional Wireless Antenna
1 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x DrayTek Vigor 2760n High Speed VDSL2 Modem Router with ADSL2+ Fallback
1 x NETGEAR DGN1000 N150 Wireless ADSL2+ Modem Router
1 x DrayTek Vigor 2110n Wireless N Broadband Router
1 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
1 x Motorola Netopia 2241n ADSL2/2+ Modem Router Gateway
1 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
1 x DrayTek Vigor 2710Vn ADSL2/2+ Modem/Router Wireless N VoIP
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router
1 x ZyXEL Prestige 660R
1 x ZyXEL Prestige 643 4-Port ADSL Modem/Router with GUI
1 x ZyXEL Prestige 660M
1 x ZyXEL P-663H-51 ADSL2+ 4-Port Annex L/M Bonding Router
1 x ZyXEL Prestige 662HW
1 x ZyXEL Prestige 2002 VoIP Analog Telephone Adapter (ATA)
1 x ZyXEL Prestige 652HW ADSL Security Gateway with Wireless Ready
1 x Netopia 3387W-ENT Broadband Wireless Gateway
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
1 x ZyXEL P-870HN-51b Very High-Speed Combo VDSL2 / ADSL2+ Gateway
1 x ZyXEL P660HN-51 ADSL2+ IPv6 Enabled High-Power Wireless 802.11n Gateway
1 x ZyXEL IES-1248-51V 48-Port DSLAM for ADSL and VoIP Services
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router - Box of 10
1 x ZyXEL IES-1248 Hardened ADSL 2+ 48 Port IP DSLAM - DC Power
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x WL-LTN Lightning Arrester (N male to N female)
$49,309.44
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