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Technical Support

Technical Support Terms & Conditions
Please submit your details using the form below.
Simply complete the form and click on the "Continue" button at the bottom of this page.
You will be contacted at the earliest opportunity. Thank you.

If you will be calling to speak with a Technical Support representative please have:
  • your DSL-Warehouse Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • the information required on the form below
  • your ISP/Carriers Name, and your account information (username and password)
Telephone Technical Support is available Monday-Friday 9:00 AM - 5:00 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.
* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Configuration
Virtual Path/Circuit Identifier (VPI / VCI):      Other:
Framing:
Mode:
Encapsulation:
WAN Settings (ISP Assigned)
WAN IP Address: . . .
WAN Subnet Mask: . . .
WAN Gateway: . . .
DNS Primary: . . .
DNS Secondary: . . .
Please explain the nature of your issue in as much detail as possible.
1 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
2 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
2 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
3 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
1 x Netopia 3387W-ENT Broadband Wireless Gateway
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
1 x ZyXEL Prestige 2000Wv.2 2nd Generation WiFi Phone 91-012-017002
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
2 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x DrayTek Vigor AP 800 Wireless 802.11n Access Point with PoE
1 x DrayTek VigorFly 200 Wireless Access Point Broadband Router
1 x DrayTek VigorPro 5300n Wireless 802.11n Unified Security Firewall
1 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
2 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
1 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
1 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x TBCEA502 Wireless ADSL ADSL2/2+ Wireless 802.11g w/4 Port Switch
3 x Data Connect Cellular Data Modem CM 900
2 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
1 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
2 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x Netopia 3347WG Wireless ADSL Gateway
2 x Data Connect SWM910A
2 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
2 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
1 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
2 x Data Connect SS920A
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
2 x Data Connect 2178WEE Wireless Ethernet Extender
1 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
2 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
2 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
1 x DrayTek Vigor 2110n Wireless N Broadband Router
2 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
1 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
1 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
1 x DrayTek 5dB Omni-Directional Wireless Antenna
1 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x Data Connect Cellular Data Link CDL 115.2
1 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
1 x Motorola Netopia 2241n ADSL2/2+ Modem Router Gateway
1 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
1 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
2 x Data Connect CDL900 Cellular Data Link
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
1 x ZyXEL IES-1248 Hardened ADSL 2+ 48 Port IP DSLAM - DC Power
1 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x ZyXEL P-663H-51 ADSL2+ 4-Port Annex L/M Bonding Router
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x ZyXEL Prestige 2002 VoIP Analog Telephone Adapter (ATA)
$20,871.35
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