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Technical Support

Technical Support Terms & Conditions
Please submit your details using the form below.
Simply complete the form and click on the "Continue" button at the bottom of this page.
You will be contacted at the earliest opportunity. Thank you.

If you will be calling to speak with a Technical Support representative please have:
  • your DSL-Warehouse Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • the information required on the form below
  • your ISP/Carriers Name, and your account information (username and password)
Telephone Technical Support is available Monday-Friday 9:00 AM - 5:00 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.
* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Configuration
Virtual Path/Circuit Identifier (VPI / VCI):      Other:
Framing:
Mode:
Encapsulation:
WAN Settings (ISP Assigned)
WAN IP Address: . . .
WAN Subnet Mask: . . .
WAN Gateway: . . .
DNS Primary: . . .
DNS Secondary: . . .
Please explain the nature of your issue in as much detail as possible.
4 x Data Connect SS920A
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router - Box of 10
1 x ZyXEL IES-1248 Hardened ADSL 2+ 48 Port IP DSLAM - DC Power
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x ZyXEL Prestige 660R
1 x ZyXEL IES-1248-51V 48-Port DSLAM for ADSL and VoIP Services
3 x Data Connect CDL900 Cellular Data Link
2 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
1 x ZyXEL Prestige 643 4-Port ADSL Modem/Router with GUI
2 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x ZyXEL Prestige 662HW
1 x ZyXEL Prestige 652HW ADSL Security Gateway with Wireless Ready
1 x ZyXEL Prestige 2002 VoIP Analog Telephone Adapter (ATA)
1 x NETGEAR DGN1000 N150 Wireless ADSL2+ Modem Router
4 x Data Connect Cellular Data Modem CM 900
3 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
4 x Data Connect SWM910A
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router
1 x ZyXEL Prestige 660M
1 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x ZyXEL P660HN-51 ADSL2+ IPv6 Enabled High-Power Wireless 802.11n Gateway
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway
5 x Data Connect Cellular Data Link CDL 115.2
1 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
1 x Motorola Netopia 2241n ADSL2/2+ Modem Router Gateway
4 x Data Connect 2178WEE Wireless Ethernet Extender
1 x ZyXEL P-663H-51 ADSL2+ 4-Port Annex L/M Bonding Router
1 x ZyXEL P-660H 4-Port ADSL2 ADSL2+ Modem/Router Gateway
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
4 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x ZyXEL P-870HN-51b Very High-Speed Combo VDSL2 / ADSL2+ Gateway
3 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
3 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
2 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
3 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
3 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
1 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
3 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x DrayTek 5dB Omni-Directional Wireless Antenna
3 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
3 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
2 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
4 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
3 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
2 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
2 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
2 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
1 x Netopia 3387W-ENT Broadband Wireless Gateway
2 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
2 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
1 x ZyXEL Prestige 2000Wv.2 2nd Generation WiFi Phone 91-012-017002
1 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
1 x ZyXEL Prestige 662HW
1 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x TBCEA502 Wireless ADSL ADSL2/2+ Wireless 802.11g w/4 Port Switch
1 x Netopia 3347WG Wireless ADSL Gateway
2 x DrayTek Vigor 2110n Wireless N Broadband Router
2 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
2 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
2 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
2 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
1 x DrayTek Vigor 2710Vn ADSL2/2+ Modem/Router Wireless N VoIP
2 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
2 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
1 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x DrayTek Vigor AP 900 Wireless 802.11n Access Point with PoE
2 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
1 x DrayTek Vigor AP 710 Wireless 802.11n Access Point with PoE
1 x DrayTek VigorFly 200 Wireless Access Point Broadband Router
1 x DrayTek Vigor AP 810 Wireless 802.11n Access Point with PoE
1 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
$37,513.50
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