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Technical Support

Technical Support Terms & Conditions
Please submit your details using the form below.
Simply complete the form and click on the "Continue" button at the bottom of this page.
You will be contacted at the earliest opportunity. Thank you.

If you will be calling to speak with a Technical Support representative please have:
  • your DSL-Warehouse Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • the information required on the form below
  • your ISP/Carriers Name, and your account information (username and password)
Telephone Technical Support is available Monday-Friday 9:00 AM - 5:00 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.
* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Configuration
Virtual Path/Circuit Identifier (VPI / VCI):      Other:
Framing:
Mode:
Encapsulation:
WAN Settings (ISP Assigned)
WAN IP Address: . . .
WAN Subnet Mask: . . .
WAN Gateway: . . .
DNS Primary: . . .
DNS Secondary: . . .
Please explain the nature of your issue in as much detail as possible.
1 x VF-102-KIT 1-Channel Video over Fiber Bundle Kit (VF-102-T + VF-102-R / FC / SM / 20Km)
1 x VIP-158
1 x WGSW-24040R 24-Port 10/100/1000Mbps with 4 Shared SFP Managed Switch
1 x VIP-2480FS 24-Port FXS H.323 / SIP VoIP Gateway
1 x Westell Ultraline 7400 4-Port ADSL 2/2+ Modem NAT Router
1 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
1 x Telenetics RM16M Model 3 Chassis 110/120 AC Power TEL-62005203 (No Backplanes)
1 x Telenetics Motorola 3263 Fast V.34 SDC Lease Line and Dial Single Nest Card (TEL-42703, UDS 42703, Codex 3263)
1 x WNRT-625 802.11n Wireless Broadband Router
1 x Telenetics Motorola 3512 1-Channel Standalone DSU/CSU Euro Model 230-240 VAC
1 x WNAP-1110 802.11n Wireless Access Point
1 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
2 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
2 x Data Connect Cellular Data Link CDL 115.2
1 x Data Connect SWM910A
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
1 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
2 x Data Connect 2178WEE Wireless Ethernet Extender
2 x Data Connect Cellular Data Modem CM 900
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
2 x Data Connect SS920A
1 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
1 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x Data Connect CDL900 Cellular Data Link
1 x DrayTek 5dB Omni-Directional Wireless Antenna
1 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
1 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
1 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
1 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
1 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
$13,663.73
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