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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.

* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
1 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
2 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
1 x Netopia 3387W-ENT Broadband Wireless Gateway
1 x Data Connect SS920A
1 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x Data Connect 2178WEE Wireless Ethernet Extender
1 x Data Connect Cellular Data Link CDL 115.2
1 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
1 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
2 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
1 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
1 x DrayTek Vigor 2110n Wireless N Broadband Router
1 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
1 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
1 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
1 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
1 x Data Connect SWM910A
1 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
1 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
2 x Data Connect Cellular Data Modem CM 900
1 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
$6,223.90
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