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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.

* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
2 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
2 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
3 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
1 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
2 x Data Connect 2178WEE Wireless Ethernet Extender
1 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
2 x DrayTek 5dB Omni-Directional Wireless Antenna
2 x ZyXEL Prestige 2000W VoIP WiFi Phone
1 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
1 x DrayTek Vigor 2760n High Speed VDSL2 Modem Router with ADSL2+ Fallback
2 x Data Connect SS920A
1 x DrayTek Vigor 2110n Wireless N Broadband Router
3 x Data Connect Cellular Data Link CDL 115.2
1 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
1 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
1 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
1 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
1 x Data Connect CDL900 Cellular Data Link
1 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x TBCEA502 Wireless ADSL ADSL2/2+ Wireless 802.11g w/4 Port Switch
2 x Data Connect SWM910A
1 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
1 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
1 x Data Connect Cellular Data Modem CM 900
1 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
1 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
$10,382.34
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