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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.

* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
1 x Xavi X8121r ADSL Modem / Router
1 x Xspeed X320R
1 x Xavi X7922R 4-Port ADSL2 ADSL2+ Gateway
1 x XGS3-42000R IPv6/IPv4 Routing Chassis Switch
1 x WNRT-630 802.11n Wireless Gigabit Broadband Router
1 x ZyXEL IES-1248 Hardened ADSL 2+ 48 Port IP DSLAM - AC Power
1 x XRT-401D Internet Broadband Router
1 x ZyXEL ES-3124PWR L2+ PoE Switch
1 x XRT-501 Gigabit Broadband Router
1 x XGS3-M24GX Management Module for XGS3-42000R with 24-Port Gigabit (12-Port Combo) + 1-Port 10G XFP
1 x Xavi x7722R+ ADSL / ADSL2/2+ Modem Router
1 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
1 x WPG-120 802.11g Wireless Presentation Gateway
1 x Zoom X4 Modem/Router
1 x Xavi X8821r+ ADSL/ADSL2/2+ Modem / Router
1 x Xavi x7722R+
1 x XGS3-24040 24-Port Gigabit LAN Switches
1 x Xpeed X320
1 x Zhone 6211-I3-200 ADSL2+ Gateway
1 x Xpeed X320R SDSL Router
2 x DrayTek 5dB Omni-Directional Wireless Antenna
1 x VIP-281 2-Port H.323 / SIP VoIP Gateway
1 x WNRT-626 802.11n Wireless Broadband Router
1 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
2 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x WGSW-24040R 24-Port 10/100/1000Mbps with 4 Shared SFP Managed Switch
1 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
2 x Data Connect Cellular Data Modem CM 900
1 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
1 x WL-NM-0.6 0.6 Meter N(male) to N(male) Cable
1 x DrayTek Vigor 2110n Wireless N Broadband Router
1 x WNL-U554 802.11n Wireless USB Adapter
1 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x VRT-402N IEEE 802.11n Wireless VPN Router
1 x VIP-880FO 8-Port FXO H.323 / SIP VoIP Gateway
1 x WL-N-0.6 0.6 Meter N(male) to N(RP-male) Cable
1 x VIP-158
1 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
1 x WNRT-626G 802.11n 3G Broadband Router
1 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
1 x VIP-281FS 2-Port FXS H.323 / SIP VoIP Gateway
3 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
1 x WNL-U554A 802.11n Wireless USB Adapter
1 x Data Connect Cellular Data Link CDL 115.2
1 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x WL-MMC 0.3M R-MMCX(F) to R-SMA(M) Cable
3 x Data Connect 2178WEE Wireless Ethernet Extender
1 x WL-SMA-0.6 0.6M N(RP-male) to N(M) Cable
1 x VIP-2480 24-Port H.323 / SIP VoIP Gateway
1 x Data Connect SWM910A
1 x Versatek VER170P Annex 'M' ADSL2+ Modem/Router
1 x Data Connect SS920A
1 x VIP-1680FS 16-Port FXS H.323 / SIP VoIP Gateway
1 x VIP-1680 16-Port H.323 / SIP VoIP Gateway
1 x WNRT-625 802.11n Wireless Broadband Router
1 x VIP-560PE Professional PoE IP Phone with Expansion Function
1 x WNAP-1110 802.11n Wireless Access Point
1 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
1 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
1 x WNAP-1120PE 802.11n Wireless Access Point with PoE
1 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
1 x WL-SMA-6 6M N(RP-male) to N(M) Cable
1 x VIP-480 4-Port H.323 / SIP VoIP Gateway
1 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
1 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
$29,368.20
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