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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.

* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
2 x ZyXEL Prestige 2000W VoIP WiFi Phone
7 x ZyXEL Prestige 2000Wv.2 2nd Generation WiFi Phone 91-012-017002
7 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
6 x ZyXEL Prestige 662HW
5 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
2 x Data Connect Cellular Data Modem CM 900
3 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
4 x DrayTek 5dB Omni-Directional Wireless Antenna
2 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
1 x DrayTek Vigor 2760n High Speed VDSL2 Modem Router with ADSL2+ Fallback
5 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
3 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
3 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
1 x TBCEA502 Wireless ADSL ADSL2/2+ Wireless 802.11g w/4 Port Switch
3 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
5 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
2 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
4 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
3 x Data Connect SS920A
2 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
2 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
2 x Data Connect SWM910A
4 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
2 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
4 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
3 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
2 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
1 x Netopia 3387W-ENT Broadband Wireless Gateway
2 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
1 x DrayTek Vigor AP 800 Wireless 802.11n Access Point with PoE
5 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
3 x Data Connect 2178WEE Wireless Ethernet Extender
3 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
2 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
1 x DrayTek VigorPro 5300n Wireless 802.11n Unified Security Firewall
3 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
2 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
3 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
2 x Netopia 3347WG Wireless ADSL Gateway
1 x ZyXEL Prestige 643 4-Port ADSL Modem/Router with GUI
1 x ZyXEL P660HN-51 ADSL2+ IPv6 Enabled High-Power Wireless 802.11n Gateway
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router
1 x ZyXEL Prestige 660M
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
2 x ZyXEL P-660H 4-Port ADSL2 ADSL2+ Modem/Router Gateway
1 x ZyXEL IES-1248 Hardened ADSL 2+ 48 Port IP DSLAM - DC Power
2 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router - Box of 10
1 x VIP-1680FO 16-Port FXO H.323 / SIP VoIP Gateway
2 x ZyXEL Prestige 662HW
1 x VIP-157 1 FXS / 1 FXO SIP Analog Telephone Adapter
1 x VIP-254T SIP IP Phone
1 x ZyXEL Prestige 652HW ADSL Security Gateway with Wireless Ready
2 x ZyXEL IES-1248-51V 48-Port DSLAM for ADSL and VoIP Services
1 x ZyXEL P-663H-51 ADSL2+ 4-Port Annex L/M Bonding Router
1 x Zoom X4 Modem/Router
1 x VIP-462DG 802.11g SIP DECT VoIP Router
1 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
1 x XGS3-24040 24-Port Gigabit LAN Switches
4 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x DrayTek Vigor 2710Vn ADSL2/2+ Modem/Router Wireless N VoIP
1 x DrayTek Vigor AP 900 Wireless 802.11n Access Point with PoE
1 x Westell 2110 ADSL Bridge Modem
2 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
1 x DrayTek VigorFly 200 Wireless Access Point Broadband Router
1 x WAP-4033 54Mbps Wireless Access Point
1 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
3 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x DrayTek Vigor 2110n Wireless N Broadband Router
2 x Data Connect CDL900 Cellular Data Link
1 x DrayTek Vigor AP 710 Wireless 802.11n Access Point with PoE
1 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
1 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
2 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
1 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
2 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
2 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
2 x Data Connect Cellular Data Link CDL 115.2
2 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
1 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
1 x ZyXEL Prestige 660R
1 x WGSW-24040 24-Port
1 x Motorola Netopia 2241n ADSL2/2+ Modem Router Gateway
1 x WGSW-2840 Managed Stackable Switch 24-Port LAN Switches
1 x DrayTek Vigor AP 810 Wireless 802.11n Access Point with PoE
2 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
1 x ZyXEL Prestige 2002 VoIP Analog Telephone Adapter (ATA)
$46,885.59
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