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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.

* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
4 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
4 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
2 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
2 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
3 x Data Connect 2178WEE Wireless Ethernet Extender
4 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
3 x Data Connect SS920A
4 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
3 x Data Connect CDL900 Cellular Data Link
3 x Data Connect Cellular Data Modem CM 900
3 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
3 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
2 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
4 x Data Connect SWM910A
4 x Data Connect Cellular Data Link CDL 115.2
4 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
3 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
1 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
1 x DrayTek Vigor AP 800 Wireless 802.11n Access Point with PoE
1 x DrayTek VigorPro 5300n Wireless 802.11n Unified Security Firewall
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x DrayTek Vigor AP 810 Wireless 802.11n Access Point with PoE
1 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
1 x DrayTek Vigor AP 710 Wireless 802.11n Access Point with PoE
1 x DrayTek Vigor AP 900 Wireless 802.11n Access Point with PoE
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x DrayTek VigorFly 200 Wireless Access Point Broadband Router
1 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
1 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
2 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
2 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
1 x DrayTek 5dB Omni-Directional Wireless Antenna
2 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
1 x Netopia 3387W-ENT Broadband Wireless Gateway
1 x Motorola Netopia 2241n ADSL2/2+ Modem Router Gateway
1 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
1 x Netopia 3347WG Wireless ADSL Gateway
1 x ZyXEL Prestige 662HW
1 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
1 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
1 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
$19,003.70
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