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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.

* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
1 x DrayTek Vigor AP 710 Wireless 802.11n Access Point with PoE
1 x DrayTek Vigor AP 810 Wireless 802.11n Access Point with PoE
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x DrayTek VigorPro 5300n Wireless 802.11n Unified Security Firewall
1 x DrayTek VigorFly 200 Wireless Access Point Broadband Router
1 x DrayTek Vigor AP 900 Wireless 802.11n Access Point with PoE
1 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x DrayTek Vigor AP 800 Wireless 802.11n Access Point with PoE
1 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
4 x Data Connect SS920A
4 x Data Connect Cellular Data Modem CM 900
3 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
4 x Data Connect Cellular Data Link CDL 115.2
2 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
2 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
4 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
2 x ZyXEL Prestige 2000W VoIP WiFi Phone
2 x Data Connect CDL900 Cellular Data Link
3 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
2 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
2 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
2 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
5 x Data Connect SWM910A
3 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
3 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
4 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
3 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
3 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
3 x DrayTek 5dB Omni-Directional Wireless Antenna
4 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
3 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x ZyXEL Prestige 2000Wv.2 2nd Generation WiFi Phone 91-012-017002
3 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
4 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
3 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
4 x Data Connect 2178WEE Wireless Ethernet Extender
2 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
2 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
2 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
2 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
1 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
2 x DrayTek Vigor 2110n Wireless N Broadband Router
1 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
2 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
1 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
2 x Motorola Netopia 2241n ADSL2/2+ Modem Router Gateway
1 x Netopia 3347WG Wireless ADSL Gateway
1 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
2 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
1 x ZyXEL P-870HN-51b Very High-Speed Combo VDSL2 / ADSL2+ Gateway
1 x ZyXEL P-660H 4-Port ADSL2 ADSL2+ Modem/Router Gateway
1 x ZyXEL P660HN-51 ADSL2+ IPv6 Enabled High-Power Wireless 802.11n Gateway
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x ZyXEL P-663H-51 ADSL2+ 4-Port Annex L/M Bonding Router
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router - Box of 10
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
1 x ZyXEL Prestige 662HW
1 x ZyXEL Prestige 660R
1 x ZyXEL IES-1248-51V 48-Port DSLAM for ADSL and VoIP Services
1 x ZyXEL Prestige 643 4-Port ADSL Modem/Router with GUI
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway
1 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
1 x ZyXEL IES-1248 Hardened ADSL 2+ 48 Port IP DSLAM - DC Power
1 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
1 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
1 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
$36,991.50
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