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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.
* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
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1 x ZyXEL Prestige 662HW
1 x ZyXEL Prestige 643 4-Port ADSL Modem/Router with GUI
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1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
2 x Data Connect SS920A
2 x Data Connect SWM910A
1 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
2 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
2 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
2 x Data Connect Cellular Data Link CDL 115.2
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
2 x Data Connect 2178WEE Wireless Ethernet Extender
2 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
2 x Data Connect Cellular Data Modem CM 900
2 x Data Connect CDL900 Cellular Data Link
1 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
1 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
1 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
1 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
1 x DrayTek Vigor 2110n Wireless N Broadband Router
1 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x DrayTek 5dB Omni-Directional Wireless Antenna
1 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
1 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
1 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
1 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
1 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
1 x Motorola Netopia 2241n ADSL2/2+ Modem Router Gateway
1 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
1 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
1 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
1 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
1 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
1 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
1 x NETGEAR DGN1000 N150 Wireless ADSL2+ Modem Router
1 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
1 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
$15,997.55
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