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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.
* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
Shopping Cart
1 x ZyXEL P-870HN-51b Very High-Speed Combo VDSL2 / ADSL2+ Gateway
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
1 x ZyXEL P-660H 4-Port ADSL2 ADSL2+ Modem/Router Gateway
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x ZyXEL Prestige 660M
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
1 x ZyXEL Prestige 643 4-Port ADSL Modem/Router with GUI
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x ZyXEL Prestige 652HW ADSL Security Gateway with Wireless Ready
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway
1 x ZyXEL P660HN-51 ADSL2+ IPv6 Enabled High-Power Wireless 802.11n Gateway
1 x ZyXEL Prestige 2002 VoIP Analog Telephone Adapter (ATA)
1 x ZyXEL Prestige 662HW
1 x ZyXEL IES-1248-51V 48-Port DSLAM for ADSL and VoIP Services
1 x ZyXEL Prestige 660R
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
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1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router - Box of 10
1 x ZyXEL Prestige 2000Wv.2 2nd Generation WiFi Phone 91-012-017002
1 x ZyXEL P-663H-51 ADSL2+ 4-Port Annex L/M Bonding Router
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1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x DrayTek VigorPro 5300n Wireless 802.11n Unified Security Firewall
1 x DrayTek Vigor AP 800 Wireless 802.11n Access Point with PoE
1 x DrayTek Vigor AP 810 Wireless 802.11n Access Point with PoE
1 x DrayTek Vigor AP 900 Wireless 802.11n Access Point with PoE
1 x DrayTek Vigor AP 710 Wireless 802.11n Access Point with PoE
1 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
1 x DrayTek VigorFly 200 Wireless Access Point Broadband Router
2 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x Data Connect Cellular Data Link CDL 115.2
1 x Data Connect 2178WEE Wireless Ethernet Extender
1 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
1 x Data Connect SS920A
1 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
1 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
1 x Data Connect Cellular Data Modem CM 900
1 x Data Connect SWM910A
1 x Netopia 3387W-ENT Broadband Wireless Gateway
1 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
1 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
1 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
$19,822.85
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