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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.

* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
3 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
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4 x Data Connect SS920A
3 x Data Connect CDL900 Cellular Data Link
2 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
5 x Data Connect Cellular Data Link CDL 115.2
4 x Data Connect Cellular Data Modem CM 900
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2 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
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1 x ZyXEL Prestige 2000Wv.2 2nd Generation WiFi Phone 91-012-017002
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3 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
1 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
1 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
2 x Data Connect 2178WEE Wireless Ethernet Extender
1 x ZyXEL P-870HN-51b Very High-Speed Combo VDSL2 / ADSL2+ Gateway
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
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1 x ZyXEL Prestige 652HW ADSL Security Gateway with Wireless Ready
1 x ZyXEL P-663H-51 ADSL2+ 4-Port Annex L/M Bonding Router
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
2 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
2 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway
1 x Westell 2200 ADSL Modem/NAT Router
1 x VRT-311S Broadband VPN Router
1 x VIP-480 4-Port H.323 / SIP VoIP Gateway
1 x WL-N-10 10M N(F) to N(M) extention Cable
1 x WAP-8000 802.11a/b/g Wireless LAN Outdoor AP
1 x WNRT-625 802.11n Wireless Broadband Router
1 x WNRT-626G 802.11n 3G Broadband Router
1 x Westell 2110 ADSL Bridge Modem
1 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
4 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
1 x WAP-4035 54Mbps Wireless Access Point with 5-Port Switch
1 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
2 x ZyXEL Prestige 662HW
1 x DrayTek Vigor 2760n High Speed VDSL2 Modem Router with ADSL2+ Fallback
1 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
2 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
1 x WGSW-24040R 24-Port 10/100/1000Mbps with 4 Shared SFP Managed Switch
1 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
1 x ZyXEL Prestige 643 4-Port ADSL Modem/Router with GUI
1 x VIP-880FO 8-Port FXO H.323 / SIP VoIP Gateway
3 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x VX-VEB160R2 Ethernet Extender Extension Kit
1 x DrayTek VigorPro 5300n Wireless 802.11n Unified Security Firewall
2 x DrayTek Vigor 2110n Wireless N Broadband Router
1 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
2 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
1 x VRT-402N IEEE 802.11n Wireless VPN Router
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x DrayTek 5dB Omni-Directional Wireless Antenna
1 x WL-N-0.6 0.6 Meter N(male) to N(RP-male) Cable
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router - Box of 10
1 x ZyXEL Prestige 2002 VoIP Analog Telephone Adapter (ATA)
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1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
1 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
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1 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
1 x ZyXEL Prestige 660R
$39,610.19
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