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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.

* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
2 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
3 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
2 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
2 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
3 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
2 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
2 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
1 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
2 x Data Connect CDL900 Cellular Data Link
2 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
2 x DrayTek Vigor 2110n Wireless N Broadband Router
2 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
2 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
2 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DrayTek 5dB Omni-Directional Wireless Antenna
2 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
1 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
1 x DrayTek Vigor 2912n Dual WAN Broadband Security Router w/Firewall
1 x DrayTek Vigor 2860n Triple-WAN VDSL/ADSL2+ Broadband Router
1 x DrayTek Vigor 2930n Dual WAN Security Router Wireless 802.11n
1 x DrayTek Vigor 2860Vn Plus Triple-WAN VDSL/ADSL2+ Broadband Router
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
1 x DrayTek Vigor 2925n Plus Dual WAN Security Router
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
1 x DrayTek Vigor 2710Vn ADSL2/2+ Modem/Router Wireless N VoIP
1 x DrayTek Vigor 2830n-plus Wireless Gigabit LAN WAN ADSL2+ Firewall
1 x Draytek Vigor 2820n-R Refurbished ADSL2/2+ Security Firewall Wireless 'N'
1 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
1 x DrayTek Vigor 2930Vn Dual WAN Security Router Wireless N & VoIP
1 x Netopia 3387W-ENT Broadband Wireless Gateway
1 x DrayTek Vigor N65 Dual-Band WiFi USB Adapter (300Mbps N)
2 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
1 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
1 x DrayTek Vigor AP 800 Wireless 802.11n Access Point with PoE
1 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
1 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
1 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
1 x Data Connect Cellular Data Modem CM 900
1 x Data Connect SS920A
1 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
$10,165.68
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