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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.

* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
4 x Data Connect CDL900 Cellular Data Link
3 x Data Connect SS920A
2 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
2 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
2 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x DrayTek Vigor AP 810 Wireless 802.11n Access Point with PoE
3 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
3 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
1 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
1 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
2 x Data Connect Cellular Data Modem CM 900
1 x Data Connect 2178WEE Wireless Ethernet Extender
3 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
2 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
2 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
1 x Data Connect Cellular Data Link CDL 115.2
2 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
2 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
1 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
1 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
1 x ZyXEL P-663H-51 ADSL2+ 4-Port Annex L/M Bonding Router
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
1 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
1 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
1 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
3 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x ZyXEL Prestige 660M
1 x ZyXEL Prestige 652HW ADSL Security Gateway with Wireless Ready
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router
2 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway
2 x ZyXEL P660HN-51 ADSL2+ IPv6 Enabled High-Power Wireless 802.11n Gateway
2 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x ZyXEL IES-1248 Hardened ADSL 2+ 48 Port IP DSLAM - DC Power
1 x ZyXEL Prestige 660R
1 x ZyXEL IES-1248-51V 48-Port DSLAM for ADSL and VoIP Services
1 x ZyXEL Prestige 643 4-Port ADSL Modem/Router with GUI
1 x ZyXEL P-870HN-51b Very High-Speed Combo VDSL2 / ADSL2+ Gateway
1 x VIP-1680FS 16-Port FXS H.323 / SIP VoIP Gateway
1 x VIP-158
1 x WAP-8000 802.11a/b/g Wireless LAN Outdoor AP
1 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
3 x Data Connect SWM910A
2 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
1 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
1 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
1 x UMG-2000 Unified Office Gateway
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
1 x DrayTek Vigor AP 900 Wireless 802.11n Access Point with PoE
1 x DrayTek Vigor 2760n High Speed VDSL2 Modem Router with ADSL2+ Fallback
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
1 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
1 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
1 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x ZyXEL P-660H 4-Port ADSL2 ADSL2+ Modem/Router Gateway
$32,148.54
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