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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.

* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
2 x Draytek Vigor 2820n ADSL2/2+ Security Firewall Wireless 802.11n
2 x DrayTek Vigor 2830n_V2 Wireless Gigabit LAN WAN ADSL2+ Firewall
2 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
2 x DrayTek Vigor 2760Vn High Speed VDSL2 Modem Router with ADSL2+ Fallback
2 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
2 x Draytek Vigor 2820n-R Refurbished ADSL2/2+ Security Firewall Wireless 'N'
2 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
1 x Draytek Vigor 2820Vn ADSL2/2+ Security Firewall Wireless 802.11n
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
3 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
1 x DrayTek Vigor 2710Vn ADSL2/2+ Modem/Router Wireless N VoIP
1 x DrayTek Vigor 2110n Wireless N Broadband Router
2 x DrayTek 5dB Omni-Directional Wireless Antenna
1 x ZyXEL Prestige 652HW ADSL Security Gateway with Wireless Ready
1 x DrayTek Vigor 2830n-plus Wireless Gigabit LAN WAN ADSL2+ Firewall
1 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x DrayTek Vigor 2760n High Speed VDSL2 Modem Router with ADSL2+ Fallback
1 x DrayTek Vigor 2830Vn-plus Wireless Gigabit LAN/WAN ADSL2+ Firewall
1 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
1 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
1 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
1 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x DrayTek Vigor 2925Vn Plus Dual WAN Security Router
1 x Data Connect SS920A
1 x Draytek Vigor 2950G Dual WAN Wireless BB Security VPN Router
1 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
1 x Data Connect SWM910A
1 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x DrayTek Vigor 2930n Dual WAN Security Router Wireless 802.11n
1 x DrayTek Vigor 2925n Plus Dual WAN Security Router
1 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DrayTek Vigor 2920Vn Wireless Dual WAN Security Router with VoIP
1 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
1 x DrayTek Vigor Fly 210 WiFi Router IPv6 Ready 3G / 4G LTE Enabled
1 x DrayTek Vigor N65 Dual-Band WiFi USB Adapter (300Mbps N)
1 x Data Connect CDL900 Cellular Data Link
1 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
1 x DrayTek VigorPro 5300n Wireless 802.11n Unified Security Firewall
1 x Data Connect Cellular Data Link CDL 115.2
1 x DrayTek VigorFly 200 Wireless Access Point Broadband Router
1 x DrayTek Vigor AP 810 Wireless 802.11n Access Point with PoE
1 x DrayTek Vigor 2860Vn Plus Triple-WAN VDSL/ADSL2+ Broadband Router
2 x Data Connect 2178WEE Wireless Ethernet Extender
1 x DrayTek Vigor 3200n Wireless 4-Port GigWAN Load Balancing Router
1 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
1 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x Data Connect Cellular Data Modem CM 900
1 x DrayTek Vigor AP 710 Wireless 802.11n Access Point with PoE
1 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
1 x DrayTek Vigor 2912n Dual WAN Broadband Security Router w/Firewall
1 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
1 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
1 x DrayTek Vigor AP 800 Wireless 802.11n Access Point with PoE
1 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
1 x DrayTek Vigor 2920n Wireless 802.11n Dual WAN Security Router
1 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x DrayTek Vigor 2925n Dual WAN Security Router
1 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
1 x DrayTek Vigor 2930Vn Dual WAN Security Router Wireless N & VoIP
1 x Netopia 3347WG Wireless ADSL Gateway
1 x Motorola Netopia 2241n ADSL2/2+ Modem Router Gateway
1 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
$17,558.79
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