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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.

* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
1 x DrayTek 5dB Omni-Directional Wireless Antenna
3 x Data Connect SWM910A
2 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
2 x Data Connect Cellular Data Modem CM 900
2 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
1 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
2 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x ZyXEL Prestige 2002 VoIP Analog Telephone Adapter (ATA)
1 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
2 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
1 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
1 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
1 x DrayTek Vigor AP 710 Wireless 802.11n Access Point with PoE
1 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x Netopia 3347WG Wireless ADSL Gateway
1 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
1 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
1 x DrayTek Vigor 2110n Wireless N Broadband Router
1 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
1 x ZyXEL Prestige 662HW
1 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
1 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
1 x DrayTek Vigor 2710Vn ADSL2/2+ Modem/Router Wireless N VoIP
1 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
1 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
1 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
1 x Netopia 3387W-ENT Broadband Wireless Gateway
2 x ZyXEL P660HN-51 ADSL2+ IPv6 Enabled High-Power Wireless 802.11n Gateway
1 x DrayTek VigorFly 200 Wireless Access Point Broadband Router
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
1 x ZyXEL IES-1248 Hardened ADSL 2+ 48 Port IP DSLAM - DC Power
1 x ZyXEL Prestige 660M
1 x ZyXEL Prestige 660R
1 x ZyXEL P-660H 4-Port ADSL2 ADSL2+ Modem/Router Gateway
1 x ZyXEL P-663H-51 ADSL2+ 4-Port Annex L/M Bonding Router
1 x ZyXEL Prestige 662HW
1 x ZyXEL P-870HN-51b Very High-Speed Combo VDSL2 / ADSL2+ Gateway
1 x ZyXEL IES-1248-51V 48-Port DSLAM for ADSL and VoIP Services
1 x ZyXEL Prestige 643 4-Port ADSL Modem/Router with GUI
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router - Box of 10
1 x WNAP-1120PE 802.11n Wireless Access Point with PoE
1 x WNAP-3000PE 802.11n Enterprise PoE Access Point
1 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
1 x WL-N-0.6 0.6 Meter N(male) to N(RP-male) Cable
1 x WGSW-2840 Managed Stackable Switch 24-Port LAN Switches
1 x WNRT-626G 802.11n 3G Broadband Router
1 x Data Connect 2178WEE Wireless Ethernet Extender
1 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
$19,678.10
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