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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.

* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
1 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
1 x ZyXEL Prestige 660R
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x ZyXEL P-870HN-51b Very High-Speed Combo VDSL2 / ADSL2+ Gateway
1 x ZyXEL Prestige 660M
1 x ZyXEL P-663H-51 ADSL2+ 4-Port Annex L/M Bonding Router
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway
1 x ZyXEL Prestige 652HW ADSL Security Gateway with Wireless Ready
1 x ZyXEL IES-1248 Hardened ADSL 2+ 48 Port IP DSLAM - DC Power
1 x ZyXEL P-660H 4-Port ADSL2 ADSL2+ Modem/Router Gateway
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router
1 x ZyXEL Prestige 662HW
1 x ZyXEL P660HN-51 ADSL2+ IPv6 Enabled High-Power Wireless 802.11n Gateway
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x ZyXEL IES-1248-51V 48-Port DSLAM for ADSL and VoIP Services
1 x ZyXEL Prestige 2002 VoIP Analog Telephone Adapter (ATA)
1 x ZyXEL Prestige 643 4-Port ADSL Modem/Router with GUI
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router - Box of 10
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
2 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
1 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
3 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
2 x Motorola Netopia 2241n ADSL2/2+ Modem Router Gateway
2 x Data Connect 2178WEE Wireless Ethernet Extender
2 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
2 x Data Connect Cellular Data Modem CM 900
2 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
4 x Data Connect SWM910A
3 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
4 x Data Connect SS920A
5 x Data Connect Cellular Data Link CDL 115.2
4 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x NETGEAR DGN1000 N150 Wireless ADSL2+ Modem Router
4 x Data Connect CDL900 Cellular Data Link
4 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
2 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
4 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
3 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
2 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
3 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
3 x DrayTek Vigor 2110n Wireless N Broadband Router
2 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
4 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
2 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
3 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
4 x DrayTek 5dB Omni-Directional Wireless Antenna
2 x ZyXEL Prestige 2000W VoIP WiFi Phone
2 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
2 x ZyXEL Prestige 2000Wv.2 2nd Generation WiFi Phone 91-012-017002
1 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
1 x Netopia 3387W-ENT Broadband Wireless Gateway
1 x DrayTek Vigor AP 800 Wireless 802.11n Access Point with PoE
1 x DrayTek Vigor AP 900 Wireless 802.11n Access Point with PoE
2 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
2 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
2 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
2 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
1 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
1 x DrayTek Vigor AP 810 Wireless 802.11n Access Point with PoE
4 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
3 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
1 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
1 x DrayTek VigorPro 5300n Wireless 802.11n Unified Security Firewall
2 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
2 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
1 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
1 x DrayTek Vigor 2710Vn ADSL2/2+ Modem/Router Wireless N VoIP
1 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
2 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
3 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
1 x ZyXEL Prestige 662HW
1 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x Netopia 3347WG Wireless ADSL Gateway
1 x TBCEA502 Wireless ADSL ADSL2/2+ Wireless 802.11g w/4 Port Switch
1 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
$37,660.15
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