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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.

* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
1 x DrayTek VigorFly 200 Wireless Access Point Broadband Router
2 x Data Connect Cellular Data Link CDL 115.2
1 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
3 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
5 x Data Connect SS920A
2 x Data Connect Cellular Data Modem CM 900
3 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
4 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
3 x Data Connect SWM910A
2 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
1 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
2 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
2 x ZyXEL Prestige 660R
1 x DrayTek Vigor AP 800 Wireless 802.11n Access Point with PoE
1 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x ZyXEL Prestige 662HW
3 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway
3 x Data Connect 2178WEE Wireless Ethernet Extender
2 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x Motorola Netopia 2241n ADSL2/2+ Modem Router Gateway
1 x DrayTek Vigor 2110n Wireless N Broadband Router
1 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
1 x ZyXEL P-660H 4-Port ADSL2 ADSL2+ Modem/Router Gateway
2 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
2 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
3 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
1 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
2 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
1 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
1 x Netopia 3387W-ENT Broadband Wireless Gateway
1 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
2 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
2 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
3 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
2 x ZyXEL IES-1248-51V 48-Port DSLAM for ADSL and VoIP Services
1 x DrayTek Vigor AP 810 Wireless 802.11n Access Point with PoE
1 x ZyXEL Prestige 2002 VoIP Analog Telephone Adapter (ATA)
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x ZyXEL Prestige 662HW
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router - Box of 10
2 x ZyXEL P-663H-51 ADSL2+ 4-Port Annex L/M Bonding Router
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
1 x ZyXEL Prestige 643 4-Port ADSL Modem/Router with GUI
2 x ZyXEL P660HN-51 ADSL2+ IPv6 Enabled High-Power Wireless 802.11n Gateway
2 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x ZyXEL IES-1248 Hardened ADSL 2+ 48 Port IP DSLAM - DC Power
1 x VIP-2100 E1 / T1 Internet Telephony Trunk Gateway
1 x Xpeed X320
1 x Zhone 6211-I3-200 ADSL2+ Gateway
3 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
1 x Versatek 6 Pack VX-VEB160R2 Ethernet Extender Extender/Repeater
1 x VIP-281GS H.323 / SIP VoIP GSM Gateway
1 x DrayTek Vigor 2760n High Speed VDSL2 Modem Router with ADSL2+ Fallback
1 x VIP-1680 16-Port H.323 / SIP VoIP Gateway
2 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x DrayTek Vigor AP 710 Wireless 802.11n Access Point with PoE
2 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router
1 x Xavi X8821r+ ADSL/ADSL2/2+ Modem / Router
1 x Xavi x7722R+
1 x DrayTek Vigor AP 900 Wireless 802.11n Access Point with PoE
1 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
1 x Netopia 3347WG Wireless ADSL Gateway
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
1 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
1 x ZyXEL P-870HN-51b Very High-Speed Combo VDSL2 / ADSL2+ Gateway
1 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
1 x DrayTek 5dB Omni-Directional Wireless Antenna
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
$46,295.19
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