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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.

* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
1 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
1 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
1 x DrayTek Vigor AP 900 Wireless 802.11n Access Point with PoE
1 x DrayTek VigorPro 5300n Wireless 802.11n Unified Security Firewall
1 x DrayTek Vigor AP 800 Wireless 802.11n Access Point with PoE
1 x Netopia 3387W-ENT Broadband Wireless Gateway
3 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
2 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x DrayTek Vigor AP 710 Wireless 802.11n Access Point with PoE
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
2 x DrayTek VigorFly 200 Wireless Access Point Broadband Router
1 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
1 x DrayTek Vigor AP 810 Wireless 802.11n Access Point with PoE
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
2 x ZyXEL Prestige 662HW
3 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
1 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
2 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
1 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
2 x Motorola Netopia 2241n ADSL2/2+ Modem Router Gateway
1 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
1 x ZyXEL IES-1248-51V 48-Port DSLAM for ADSL and VoIP Services
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x ZyXEL Prestige 643 4-Port ADSL Modem/Router with GUI
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
1 x ZyXEL Prestige 660R
1 x ZyXEL Prestige 662HW
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x ZyXEL P-660H 4-Port ADSL2 ADSL2+ Modem/Router Gateway
3 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
1 x Data Connect Cellular Data Modem CM 900
3 x Data Connect SWM910A
3 x Data Connect Cellular Data Link CDL 115.2
1 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
1 x Data Connect SS920A
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
1 x DrayTek 5dB Omni-Directional Wireless Antenna
1 x Data Connect CDL900 Cellular Data Link
1 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
1 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
1 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
$19,417.30
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