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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.

* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
1 x Netopia 3387W-ENT Broadband Wireless Gateway
2 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
1 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
1 x ZyXEL Prestige 662HW
1 x Netopia 3347WG Wireless ADSL Gateway
2 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
2 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
1 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
4 x Data Connect SS920A
3 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
3 x Data Connect Cellular Data Link CDL 115.2
1 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
2 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
1 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
2 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
3 x Data Connect 2178WEE Wireless Ethernet Extender
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
1 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
1 x ZyXEL Prestige 2000Wv.2 2nd Generation WiFi Phone 91-012-017002
1 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
2 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
2 x DrayTek 5dB Omni-Directional Wireless Antenna
1 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
1 x DrayTek VigorPro 5300n Wireless 802.11n Unified Security Firewall
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
2 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
1 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
1 x Data Connect Cellular Data Modem CM 900
1 x DrayTek Vigor AP 810 Wireless 802.11n Access Point with PoE
2 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DrayTek Vigor AP 710 Wireless 802.11n Access Point with PoE
2 x Data Connect SWM910A
1 x Motorola Netopia 2241n ADSL2/2+ Modem Router Gateway
1 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
1 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
1 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
1 x DrayTek Vigor AP 900 Wireless 802.11n Access Point with PoE
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
$13,880.05
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