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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.

* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router
1 x ZyXEL Prestige 652HW ADSL Security Gateway with Wireless Ready
1 x Westell Wirespeed ADSL Modem
1 x Xavi X8121r ADSL Modem / Router
1 x ZyXEL ES-3124PWR L2+ PoE Switch
2 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
1 x Netopia 3387W-ENT Broadband Wireless Gateway
1 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
1 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
1 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
3 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
2 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
3 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
3 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
2 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
3 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
2 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x DrayTek 5dB Omni-Directional Wireless Antenna
3 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
2 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
1 x Data Connect CDL900 Cellular Data Link
1 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
3 x DrayTek Vigor 2110n Wireless N Broadband Router
2 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
1 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
1 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
2 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
2 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
1 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x Data Connect Cellular Data Modem CM 900
1 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
1 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x Data Connect Cellular Data Link CDL 115.2
1 x Data Connect SS920A
1 x Data Connect SWM910A
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
1 x Data Connect 2178WEE Wireless Ethernet Extender
1 x DrayTek Vigor 2710Vn ADSL2/2+ Modem/Router Wireless N VoIP
$12,254.70
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