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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.

* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
1 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
1 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
1 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
1 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
1 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
1 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
1 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
1 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
1 x ZyXEL Prestige 662HW
1 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
2 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x DrayTek Vigor AP 900 Wireless 802.11n Access Point with PoE
2 x Data Connect SS920A
1 x Netopia 3387W-ENT Broadband Wireless Gateway
2 x Data Connect 2178WEE Wireless Ethernet Extender
1 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x Motorola Netopia 2241n ADSL2/2+ Modem Router Gateway
1 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
2 x Data Connect Cellular Data Modem CM 900
1 x NETGEAR DGN1000 N150 Wireless ADSL2+ Modem Router
1 x DrayTek 5dB Omni-Directional Wireless Antenna
1 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x Data Connect SWM910A
2 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DrayTek Vigor 2110n Wireless N Broadband Router
1 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
1 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
$7,064.70
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