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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.

* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
3 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
1 x DrayTek VigorPro 5300n Wireless 802.11n Unified Security Firewall
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x DrayTek Vigor AP 800 Wireless 802.11n Access Point with PoE
3 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
3 x DrayTek Vigor AP 710 Wireless 802.11n Access Point with PoE
2 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
2 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
2 x DrayTek Vigor AP 900 Wireless 802.11n Access Point with PoE
3 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
4 x Data Connect Cellular Data Modem CM 900
4 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DrayTek VigorFly 200 Wireless Access Point Broadband Router
2 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
2 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
1 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
2 x ZyXEL Prestige 662HW
3 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
3 x Data Connect Cellular Data Link CDL 115.2
3 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
2 x Data Connect 2178WEE Wireless Ethernet Extender
4 x Data Connect SWM910A
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
2 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
5 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
2 x DrayTek 5dB Omni-Directional Wireless Antenna
3 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
2 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
3 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
2 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
2 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
3 x Data Connect CDL900 Cellular Data Link
3 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x DrayTek Vigor 2760n High Speed VDSL2 Modem Router with ADSL2+ Fallback
2 x ZyXEL P-663H-51 ADSL2+ 4-Port Annex L/M Bonding Router
2 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
2 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
2 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
1 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
2 x ZyXEL Prestige 643 4-Port ADSL Modem/Router with GUI
2 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
2 x ZyXEL Prestige 652HW ADSL Security Gateway with Wireless Ready
2 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router
1 x ZyXEL Prestige 660R
2 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway
1 x ZyXEL Prestige 662HW
1 x ZyXEL Prestige 2002 VoIP Analog Telephone Adapter (ATA)
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
1 x ZyXEL P-660H 4-Port ADSL2 ADSL2+ Modem/Router Gateway
1 x ZyXEL P-870HN-51b Very High-Speed Combo VDSL2 / ADSL2+ Gateway
2 x ZyXEL P660HN-51 ADSL2+ IPv6 Enabled High-Power Wireless 802.11n Gateway
2 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x ZyXEL Prestige 660M
1 x WAP-6100 802.11g Wireless LAN Outdoor CPE AP
1 x VIP-1680 16-Port H.323 / SIP VoIP Gateway
1 x WGSD-8020 8-Port 10/100/1000Mbps with 2 Shared SFP Managed Switch
1 x WGSD-1022C Combo Managed Switch 8-Port LAN Switches
3 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
2 x NETGEAR DGN1000 N150 Wireless ADSL2+ Modem Router
1 x ZyXEL IES-1248 Hardened ADSL 2+ 48 Port IP DSLAM - DC Power
2 x DrayTek Vigor 2110n Wireless N Broadband Router
1 x Versatek VX-1000HDZ 48 Port ADSL2+ Mini IP DSLAM
3 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
2 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x DrayTek Vigor 2710Vn ADSL2/2+ Modem/Router Wireless N VoIP
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router - Box of 10
2 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
1 x TBCEA502 Wireless ADSL ADSL2/2+ Wireless 802.11g w/4 Port Switch
2 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
2 x Data Connect SS920A
2 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
2 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
1 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
1 x Netopia 3387W-ENT Broadband Wireless Gateway
1 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
1 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
1 x Xavi x7722R+
1 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
1 x Netopia 3347WG Wireless ADSL Gateway
2 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
1 x Xavi X8821r+ ADSL/ADSL2/2+ Modem / Router
1 x Westell Ultraline 7400 4-Port ADSL 2/2+ Modem NAT Router
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
1 x Xspeed X320R
$38,854.79
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