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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.

* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
2 x ZyXEL Prestige 2000W VoIP WiFi Phone
2 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
3 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
2 x Netopia 3387W-ENT Broadband Wireless Gateway
2 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
3 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
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1 x DrayTek Vigor 2110n Wireless N Broadband Router
3 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
1 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
3 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
1 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
3 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
3 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
3 x Data Connect CDL900 Cellular Data Link
3 x DrayTek 5dB Omni-Directional Wireless Antenna
2 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
3 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
1 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
1 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
3 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
3 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
2 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
1 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
2 x Data Connect Cellular Data Link CDL 115.2
1 x ZyXEL P-660H 4-Port ADSL2 ADSL2+ Modem/Router Gateway
2 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x ZyXEL Prestige 643 4-Port ADSL Modem/Router with GUI
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router
1 x ZyXEL Prestige 652HW ADSL Security Gateway with Wireless Ready
1 x ZyXEL IES-1248 Hardened ADSL 2+ 48 Port IP DSLAM - DC Power
1 x ZyXEL Prestige 2002 VoIP Analog Telephone Adapter (ATA)
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway
2 x Data Connect SS920A
1 x ZyXEL Prestige 660R
2 x Data Connect Cellular Data Modem CM 900
2 x Data Connect SWM910A
2 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
1 x ZyXEL P-663H-51 ADSL2+ 4-Port Annex L/M Bonding Router
1 x ZyXEL P660HN-51 ADSL2+ IPv6 Enabled High-Power Wireless 802.11n Gateway
1 x ZyXEL N4100 Wireless 802.11n Wireless 'Hot Spot In-a-Box'
1 x ZyXEL IES-1248-51V 48-Port DSLAM for ADSL and VoIP Services
1 x ZyXEL Prestige 2000Wv.2 2nd Generation WiFi Phone 91-012-017002
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router - Box of 10
1 x ZyXEL P-870HN-51b Very High-Speed Combo VDSL2 / ADSL2+ Gateway
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
1 x ZyXEL Prestige 660M
1 x ZyXEL Prestige 662HW
2 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
2 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
1 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
1 x Data Connect 2178WEE Wireless Ethernet Extender
1 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
$24,855.40
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