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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.

* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
3 x DrayTek 5dB Omni-Directional Wireless Antenna
3 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
3 x Data Connect SWM910A
2 x Netopia 3387W-ENT Broadband Wireless Gateway
5 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
4 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
2 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
1 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
3 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
2 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
1 x ZyXEL Prestige 662HW
4 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
3 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
2 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
2 x Netopia 3347WG Wireless ADSL Gateway
2 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
4 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
2 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
2 x TBCEA502 Wireless ADSL ADSL2/2+ Wireless 802.11g w/4 Port Switch
2 x ZyXEL Prestige 2000Wv.2 2nd Generation WiFi Phone 91-012-017002
3 x Data Connect CDL900 Cellular Data Link
2 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
4 x Data Connect Cellular Data Modem CM 900
4 x Data Connect SS920A
2 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
3 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
4 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
5 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
3 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
3 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
1 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
1 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
2 x DrayTek Vigor 2110n Wireless N Broadband Router
4 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
1 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
2 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
2 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
2 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
2 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
1 x DrayTek Vigor 2860n Triple-WAN VDSL/ADSL2+ Broadband Router
1 x ZyXEL Prestige 2002 VoIP Analog Telephone Adapter (ATA)
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
1 x DrayTek Vigor AP 710 Wireless 802.11n Access Point with PoE
1 x DrayTek Vigor 2710Vn ADSL2/2+ Modem/Router Wireless N VoIP
2 x Data Connect Cellular Data Link CDL 115.2
1 x Draytek Vigor 2820n-R Refurbished ADSL2/2+ Security Firewall Wireless 'N'
1 x DrayTek Vigor 2860n Plus Triple-WAN VDSL/ADSL2+ Broadband Router
2 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway
2 x ZyXEL Prestige 2000W VoIP WiFi Phone
1 x DrayTek VigorFly 200 Wireless Access Point Broadband Router
2 x ZyXEL Prestige 652HW ADSL Security Gateway with Wireless Ready
1 x Data Connect 2178WEE Wireless Ethernet Extender
1 x ZyXEL P-663H-51 ADSL2+ 4-Port Annex L/M Bonding Router
2 x ZyXEL Prestige 660M
1 x ZyXEL P660HN-51 ADSL2+ IPv6 Enabled High-Power Wireless 802.11n Gateway
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x ZyXEL P-870HN-51b Very High-Speed Combo VDSL2 / ADSL2+ Gateway
1 x ZyXEL IES-1248-51V 48-Port DSLAM for ADSL and VoIP Services
2 x ZyXEL Prestige 662HW
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router
1 x ZyXEL Prestige 660R-F1 ADSL2+ Compact Modem/Router - Box of 10
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
1 x ZyXEL Prestige 643 4-Port ADSL Modem/Router with GUI
1 x VRT-402N IEEE 802.11n Wireless VPN Router
1 x WNRT-625G 802.11n 3G Broadband Router
1 x VIP-157S 2 FXS SIP Analog Telephone Adapter
1 x Versatek VER170P Annex 'M' ADSL2+ Modem/Router
1 x VIP-480 4-Port H.323 / SIP VoIP Gateway
1 x WAP-6100 802.11g Wireless LAN Outdoor CPE AP
1 x WL-N-0.6 0.6 Meter N(male) to N(RP-male) Cable
1 x VIP-2100 E1 / T1 Internet Telephony Trunk Gateway
2 x ZyXEL IES-1248 Hardened ADSL 2+ 48 Port IP DSLAM - DC Power
2 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
1 x VIP-156PE 802.3af PoE SIP Analog Telephone Adapter
1 x DrayTek Vigor 2760n High Speed VDSL2 Modem Router with ADSL2+ Fallback
2 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
2 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
1 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
1 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
1 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
1 x DrayTek VigorPro 5300n Wireless 802.11n Unified Security Firewall
1 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
1 x VIP-56EXT Professional PoE IP Phone with Expansion Function
$46,807.83
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