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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.
* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
Shopping Cart
2 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
1 x DrayTek Vigor 2110n Wireless N Broadband Router
3 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
4 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
1 x DrayTek Vigor 2760n High Speed VDSL2 Modem Router with ADSL2+ Fallback
2 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
2 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
3 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
3 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
3 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
3 x DrayTek 5dB Omni-Directional Wireless Antenna
3 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
1 x DrayTek Vigor 2130Vn Wireless Gigabit Broadband Security & VoIP
1 x DrayTek Vigor 2710Vn ADSL2/2+ Modem/Router Wireless N VoIP
4 x Data Connect SS920A
2 x DrayTek Vigor 2120 Dual Band WLAN-n Gigabit - VPN Firewall Router
3 x Data Connect Cellular Data Modem CM 900
1 x DrayTek Vigor 2710n ADSL2/2+ Modem/Router with Wireless N
4 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
2 x Data Connect CDL900 Cellular Data Link
3 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
2 x DrayTek Vigor 2110Vn Wireless N Broadband Router with VoIP
4 x Data Connect Cellular Data Link CDL 115.2
2 x DrayTek Vigor 2130 Gigabit LAN / WAN Broadband Security Router
2 x DrayTek Vigor 2120n Plus Dual Band WLAN-n Gigabit - VPN Firewall Router
4 x Data Connect SWM910A
2 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
2 x DrayTek Vigor 2130n Wireless Gigabit LAN/WAN Broadband Security
2 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
2 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
2 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
3 x Data Connect 2178WEE Wireless Ethernet Extender
2 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
2 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
3 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
2 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
1 x DrayTek VigorFly 200 Wireless Access Point Broadband Router
1 x DrayTek Vigor AP 800 Wireless 802.11n Access Point with PoE
1 x DrayTek Vigor AP 810 Wireless 802.11n Access Point with PoE
1 x ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
1 x DrayTek Vigor2100VG Broadband Router/Firewall with Voice over IP
1 x ZyXEL ZyAIR G-4100 Hotspot In-a-Box - 091-005-073002
1 x DrayTek Vigor AP 900 Wireless 802.11n Access Point with PoE
1 x ZyXEL Prestige 2000Wv.2 2nd Generation WiFi Phone 91-012-017002
1 x ZyXEL Prestige 2000W VoIP WiFi Phone
$21,918.79
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ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
ZyXEL ZyAIR G-4100 v2 802.11g Wireless Hot Spot 'In-a-Box'
$559.00
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