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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.

* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
1 x VF-102-KIT 1-Channel Video over Fiber Bundle Kit (VF-102-T + VF-102-R / FC / SM / 20Km)
1 x VIP-158
1 x WGSW-24040R 24-Port 10/100/1000Mbps with 4 Shared SFP Managed Switch
1 x VIP-2480FS 24-Port FXS H.323 / SIP VoIP Gateway
1 x Westell Ultraline 7400 4-Port ADSL 2/2+ Modem NAT Router
1 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
1 x Telenetics RM16M Model 3 Chassis 110/120 AC Power TEL-62005203 (No Backplanes)
1 x Telenetics Motorola 3263 Fast V.34 SDC Lease Line and Dial Single Nest Card (TEL-42703, UDS 42703, Codex 3263)
1 x WNRT-625 802.11n Wireless Broadband Router
1 x Telenetics Motorola 3512 1-Channel Standalone DSU/CSU Euro Model 230-240 VAC
1 x WNAP-1110 802.11n Wireless Access Point
1 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
2 x Data Connect 2178HP-WEE High Power Wireless Ethernet Extender
2 x Data Connect Cellular Data Link CDL 115.2
1 x Data Connect SWM910A
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
1 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
1 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
2 x Data Connect 2178WEE Wireless Ethernet Extender
2 x Data Connect Cellular Data Modem CM 900
1 x ZyXEL VSG1432 802.11n Wireless VDSL2 ADSL2+ 4-Port Gateway
2 x Data Connect SS920A
1 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
1 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
1 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
1 x Data Connect CDL900 Cellular Data Link
1 x DrayTek 5dB Omni-Directional Wireless Antenna
1 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
1 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
$13,499.73
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