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RMA Request

RMA Request Terms & Conditions

Please be sure to review the Return Policy Page before submitting an RMA Request.

We require that you speak with a Technical Support representative prior to requesting an RMA.
It is possible for a product to 'appear' to be defective when in fact the real issue is that the device is simply not configured correctly.

Before calling to speak a Technical Support representative please have:
  • your DSL-Warehouse Order or Invoice or Order Number
  • your PC turned on
  • the product connected to the PC and power on
  • your ISP/Carriers Name, and your ISP provided account information (username and password)
Telephone Technical Support is available Monday-Friday 9:30 AM - 4:30 PM Eastern.
To contact technical support by phone please call +1 (888)-4WAN-LAN ext 25.

Alternatively you may Click Here to contact us using our Technical Support web form.

Please use this form to request an RMA.
Complete the form below and click on the "Continue" button at the bottom of this page to submit the form.
You will be contacted via email at the earliest opportunity. Thank you.

* Required information
About You
Full Name: *
Company Name: *
Telephone: *
Fax:
E-mail Address: *
About the Product
Manufacturer:
Model:
Serial Number:
Firmware Rev (DrayTek Products Only):
Date Purchased:
Invoice or Order Number:
Where did you purchase the product:
Please specify where the product was
purchased if 'Other' selected above:
Please explain the reason that you are requesting and RMA in as much detail as possible.
3 x 2Wire 2700HG-B 4-Port Wireless 'G' Gateway Plus USB Adapter
2 x DrayTek 5dB Omni-Directional Wireless Antenna
2 x DCE 5204V-NRD Wireless 802.11n VDSL2 4-port Firewall Router
2 x DCE 5204A-NRD/B ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x DCE 5204A-NRD ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
2 x Data Connect Cellular Data Modem CM 900
2 x DCE 7402A-NRD Wireless-N 150Mbps ADSL2+ Firewall Router
2 x Data Connect Cellular Data Link CDL 115.2
1 x ZyXEL VES1624FT-54 24-Port Temperature-Hardened VDSL2 DSLAM
1 x Xpeed X320R SDSL Router
1 x XRT-401D Internet Broadband Router
2 x 2Wire 2700HG-S 4-Port Wireless 'G' ADSL 2/2+ Gateway
2 x DCE 5205AV NRD Wireless VDSL Modem Bonding modem router 300Mbps
1 x Versatek VX-VER170M ADSL2+ Annex 'M' Modem/Router
2 x D-Link DI-524 High Speed 2.4GHz (802.11g) Wireless Router
2 x Data Connect SS920A
2 x Data Connect SWM910A
1 x ZyXEL IES-1248 Hardened ADSL 2+ 48 Port IP DSLAM - DC Power
1 x Versatek VX-VEB160R4 Ethernet Extender Kit
1 x VIP-1680FO 16-Port FXO H.323 / SIP VoIP Gateway
1 x DrayTek ANT-2309 High Gain 9 dBi Omni Directional Antenna
2 x Data Connect CDL900 Cellular Data Link
2 x DCE/5204AV-NRD/K 4-Port ADSL2+ / VDSL2 Combo Wireless 802.11n Gateway
2 x 2Wire 2701HG-B 4-Port Wireless 802.11G ADSL 2/2+ Gateway
2 x DCE 5204A-GRD 4-Port Wireless ADSL2+ Modem Router Firewall VLAN
2 x DCE 5204A-NRD/P ADSL2 ADSL2+ 4-Port Wireless N Modem Router Gateway
1 x DrayTek ANT-2510 High Gain 10 dBi Omni Directional Antenna
1 x Prestige 2602HW 802.11g Wireless ADSL VoIP IAD
2 x ZyXEL P-660HW 802.11g Wireless ADSL2/2+ 4-Port Gateway & Router
2 x ZyXEL HomeSafe 100W Wireless Parental Control Device + iCard
2 x Xavi X7768r is an 4-Port ADSL/ADSL2/2+ Wireless Modem/Router
1 x Westell VersaLink 327W 4-Pt Wireless 802.11g ADSL2+ Modem Router
2 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router (2PK)
2 x TBCEA502 Wireless ADSL ADSL2/2+ Wireless 802.11g w/4 Port Switch
2 x Siemens SpeedStream 6520 ADSL2+ Wireless Residential Gateway
2 x Motorola Netopia 2241n ADSL2/2+ Modem Router Gateway
1 x DrayTek Vigor 2920Vn Wireless Dual WAN Security Router with VoIP
1 x DrayTek Vigor 2925Vn Plus Dual WAN Security Router
1 x Westell VersaLink 327W 4-Pt ADSL 2/2+ 802.11b/g Modem/Router
1 x DrayTek Vigor 2925n Plus Dual WAN Security Router
1 x DrayTek Vigor 2930n Dual WAN Security Router Wireless 802.11n
1 x UTStarcom WA3002-g4 Multi-Port Wireless ADSL2/2+ Gateway
2 x Draytek Vigor 2950G Dual WAN Wireless BB Security VPN Router
2 x NETGEAR DGN1000 N150 Wireless ADSL2+ Modem Router
1 x DrayTek Vigor 2930Vn Dual WAN Security Router Wireless N & VoIP
2 x DrayTek Vigor 3200n Wireless 4-Port GigWAN Load Balancing Router
1 x DrayTek Vigor 2860Vn Plus Triple-WAN VDSL/ADSL2+ Broadband Router
2 x Planet Technology VC-230N 802.11n Wireless VDSL2 Router
1 x DrayTek Vigor 2925n Dual WAN Security Router
1 x DrayTek Vigor 2912n Dual WAN Broadband Security Router w/Firewall
2 x DrayTek Vigor N65 Dual-Band WiFi USB Adapter (300Mbps N)
2 x Motorola Netopia 2241n ADSL2+ Modem Router Gateway
2 x DrayTek Vigor Fly 210 WiFi Router IPv6 Ready 3G / 4G LTE Enabled
1 x Versa VX-170WR 4-Port Wireless 802.11g ADSL 2/2+ Modem Router
1 x The Data Connect 5204AV-NRD 4-Port Wireless-N ADSL VDSL Router Device
1 x DrayTek Vigor 2920n Wireless 802.11n Dual WAN Security Router
1 x The Data Connect 5204AV-MR/K 4-Port Wireless ADSL VDSL Router
$21,214.15
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